Office Manager

• Answer incoming calls and respond to voicemails using company call guidelines
• Contact new leads promptly and convert inquiries into booked appointments
• Provide service estimates over the phone using company tools and recommend appropriate service packages
• Schedule and coordinate appointments for craftsmen to ensure efficient routing and productivity
• Send and respond to customer communications via phone text and email
  
  

• Conduct next-day follow-up calls to ensure customer satisfaction
• Perform ongoing follow-up with unconverted leads
• Write and send customer thank-you cards
• Accurately classify phone calls
  
  

• Monitor daily job schedules and confirm craftsman arrivals
• Support field staff by troubleshooting basic system or scheduling issues
• Review completed jobs to ensure processes and standards were followed
  
  

• Prepare and send written estimates and invoices using ServiceTitan
• Communicate directly with commercial clients regarding estimates documentation and payment status
• Occasionally process customer payments over the phone
  
  

• Become proficient in ServiceTitan and internal systems
• Participate in virtual franchise training (Office Team University)
  
  

• Assist with basic marketing efforts such as social media posting and email campaigns
• Create and share before/after project photos
• Participate in occasional networking opportunities (BNI events outreach to local businesses)
  
  

• Maintain organized employee and office files
• Assist with basic hiring support including resume review
• Support general office organization and administrative needs
  
  

• Call center sales customer service and/or management experience strongly preferred
• Strong communication and problem-solving skills
• Highly organized with the ability to multitask in a fast-paced environment
• Comfortable guiding customers through decisions and recommending services
• Tech-savvy and able to learn new systems quickly
• Ability to adapt to evolving processes and take on new responsibilities as the business grows

The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.