Growth Operations Specialist

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

About the Role

Were looking for a highly driven Growth Operations Specialist to accelerate inbound revenue by owning and optimizing the customer journey from initial inquiry through to activation.

This role sits at the intersection of Sales and Operations playing a critical part in improving conversion rates shortening onboarding timelines and increasing product adoption. Youll partner closely with Sales Compliance and Support to remove friction unblock deals and ensure customers move seamlessly through onboarding.

Youll thrive in this role if youre commercially minded highly proactive and obsessed with driving outcomes not just completing tasks.

Note : This role is based in Bangalore.

What Youll Do

Drive Conversion & Onboarding Velocity
Own the onboarding funnel by guiding customers through KYC and documentation requirements coordinating reviews and proactively removing friction to accelerate time-to-activation and improve conversion rates.

Unblock Revenue
Act as an extension of the sales team by identifying and resolving blockers across onboarding compliance and customer experience ensuring deals continue progressing without delays.

Improve Activation & Early Lifecycle
Partner with Sales to support customers post-signup driving faster activation and increasing early product adoption.

Own Customer Momentum
Serve as a key point of contact for inbound prospects resolving queries quickly and effectively to maintain engagement and reduce drop-off.

Optimize Systems & Workflows
Continuously identify inefficiencies across tools processes and customer journeys and implement scalable improvements that increase team productivity and conversion.

Turn Data into Action
Leverage data to identify bottlenecks uncover opportunities and provide actionable insights that improve funnel performance and revenue outcomes.

What Were Looking For

• 13 years of experience in Customer Success Sales Support Customer Support or similar roles

• Strong commercial mindset with ownership over conversion and revenue outcomes

• Highly KPI-driven with a bias for action and accountability

• Proven problem-solver who can identify issues and independently drive solutions

• Ability to operate autonomously in a fast-paced high-growth environment

• Excellent attention to detail especially in compliance and documentation workflows

• Strong communication skills with a customer-first approach

Preferred Experience

• Experience with KYC onboarding or compliance processes

• Background in fintech payments or regulated evironments

• Experience supporting high-velocity inbound sales teams

Why Join Us

• Direct impact on revenue conversion and growth outcomes

• High ownership and autonomy in a fast-paced environment

• Opportunity to scale and optimize critical onboarding and sales workflows

• Work closely with Sales Growth and Compliance leaders

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

IC