Spa Front Desk and Sales Coordinator
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Job Location:
Fishers, IN - USA
Hourly Salary:
$ 18 - 20
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are a luxury world-class hospitality brand known for delivering elevated experiences and exceptional customer service. Our environment is refined guest-centric and designed for excellence. As a Spa Coordinator Hospitality Associate you are the face of our brand-setting the tone for every day guest interactions with professionalism warmth and expertise.
Position Overview
The Spa Coordinator Hospitality Associate is a high-touch sales-focused role responsible for ensuring the guests journey begins and ends with an unforgettable 5-star experience. You will serve as the first point of contact providing seamless check-in and check-out processes personalized service recommendations and relationship-driven sales. This position is ideal for someone passionate about hospitality skilled in guest engagement and motivated by performance-based growth.
Key Responsibilities
- Greet and welcome guests with a professional polished demeanor reflective of a luxury brand.
- Manage all check-in and check-out procedures efficiently and accurately.
- Build lasting guest relationships through personalized conversations and attentive follow-up.
- Recommend and upsell services based on guest preferences and service history.
- Maintain a deep understanding of all services packages and promotions to maximize sales potential and full booking opportunities.
- Serve as a knowledgeable resource for guests responding to inquiries and resolving concerns with poise and urgency.
- Maintain a pristine well-organized front desk environment that reflects our standards of excellence.
- Collaborate with service providers and management to ensure a seamless guest experience.
- Consistently meet or exceed individual and teams sales goals.
Qualifications
Minimum of 1-2 years in a front desk guest services or luxury retail/hospitality environment. Proven track record in sales. Excellent communication skills. Tech-savvy ability to learn reservation point-of-sales software. Solution-oriented mindset with impeccable attention to detail.
What Success Looks Like within this Role
Achieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics. Surpassing monthly service recommendations & upselling goals. Developing long-term relationships with guests and becoming a trusted advisor.
How We Define Success in This Role
Consistent Guest Retention:
Acheiving and maintains a minimum of 30% rebooking rate showing that guests value your expertise and want to continue their skincare journey with you.
Strong Retail Performance:
Meeting or exceeding a 20% retail to service ratio by confidently recommending products that support long-term skin health.
Customized Results-Driven Treatments:
Tailoring facials and upgrades based on deep understanding of skin types concerns and ingredient knowledge.
Professional Growth:
Actively participating in training staying current with new protocols and showing a commitment to continuous learning.
Team Collaboration:
Communicating effectively with peers and leadership contributing to a positive supportive high-performance work environment.
Guest Satisfaction:
Consistently receiving positive feedback building trust and maintaining a professional caring relationship with every guest.
Job Types: Full-time Part-time
Application Question(s):
- Why do you feel you would be successful in this role
Ability to Commute:
- Fishers IN 46037 (Required)
Work Location: In person
Compensation: $18.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Passion Meets Purpose at Woodhouse
At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Required Experience:
IC
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