Director, Business Services

ESSENTIAL JOB DUTIES

• Hire train and supervise department managers and personnel to deliver exceptional performance and foster a culture of excellence.

• Manage vendor performance to ensure contractual obligations are met and that auxiliary services consistently achieve outstanding results including sales performance cost control operational quality service utilization and customer satisfaction.

• Serve as the primary liaison between auxiliary services providers and campus stakeholders ensuring alignment with institutional goals and community expectations.

• Lead and implement initiatives for auxiliary services to enhance financial performance operational efficiency service quality and exceptional experience for the Emerson Community.

• Propose policy and process changes as necessary to ensure that all support units are operating according to best practices and achieve measurable results.

• Develop and manage departmental budget to maximize efficiency support revenue generation and ensure fiscal accountability.

• Manage monitor and assist in negotiations for all outsourced vendor contracts.

• Oversee planning and execution of events and conferences for the division ensuring high-quality experiences seamless logistics and alignment with institutional standards.

• Build and lead partnerships across campus and with external vendors to advance strategic goals and elevate the student and campus community experience.

• Perform other duties as assigned.

QUALIFICATIONS Qualifications are deemed required or preferred and represent what is needed to effectively perform the job.

• Bachelors degree in Business Management or equivalent experience required; MBA or other advanced degree preferred

• 7-10 years of progressive management and leadership experience required including auxiliary services responsibility. Experience in a higher education environment preferred

• Demonstrated business and financial acumen including revenue management budgeting and operational optimization required.

• Proven customer service expertise with a track record of translating insights into operational decisions required.

• Experience managing vendor relationships and service contracts required.

KNOWLEDGE SKILLS AND ABILITIES May be representative but not all-inclusive of those knowledge skills and abilities commonly associated with the job.

• Data-driven decision-making skills with the ability to analyze operational metrics to continuously improve performance and service delivery.

• Excellent written and verbal communication skills with the ability to engage influence and build collaborative relationships across campus and with external partners.

• Exceptional strategic leadership with the ability to set direction influence change and drive excellence across multiple auxiliary service units.

• Strong financial and operational management skills including budgeting revenue optimization and cost control.

• Ability to manage complex vendor relationships and service contracts to achieve operational and customer service goals.

• Strategic thinking analytical skills and ability to lead change across complex operations

• Exceptional customer service skills with the ability to anticipate understand and exceed the needs of students faculty and staff.

• Strong organizational skills with the ability to prioritize manage multiple projects simultaneously and execute with accuracy and efficiency.

• Exceptional attention to detail follow-through and accountability in all aspects of work.

PHYSICAL ABILITIES Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position is generally sedentary in nature movement throughout the area is required from time to time.

• Ability to have continuous oral and written communication with co-workers and supervisors is essential.

• Repetitive movements occasional lifting of up to 10 pounds reaching lifting stooping and the ability to read a computer screen detect color-coding and read fine print will be expected.

WORK ENVIRONMENT Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions. Exposed to moderate noise levels

IN-OFFICE EXPECTATIONS

This position is primarily a hybrid role with expected days in the office each week.

The hybrid arrangement will be made upon hire. Candidates must reside within a reasonable commuting distance of the Boston campus to ensure operational effectiveness. This arrangement must be approved as outlined in the Remote Work Policy.

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In addition to a competitive salary Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20 hours per week.

Emerson Employment Categories influence work schedules benefits eligibility and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses dental plans generous time-off programs and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage and commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.