Disability Claims Specialist

The projected pay rate for this position is $28.85 per hour with a 3% annual bonus target. This is a good faith estimate of base pay for the primary location of this position. The pay for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition this role may also be eligible for annual sales or other incentive compensation.

Please note: This is a hybrid position location with a three days per week in the office requirement (typically Tuesdays Wednesdays and Thursdays); Mondays and Fridays are generally considered remote work days.

Disability Claims Specialist

At Guardian we live our Purpose every day. As champions of wellbeing for ourselves our communities and consumers we focus as a team to turn whats possible into a reality. We create experiences for you to grow and enrich your career and future as a Disability Claims Specialist. We believe in your aspirations for purpose leadership and achievement in your professional and personal lives.

We will help build the core competencies you will need to be a successful Disability Claims your first year we will provide extensive training in a highly supportive environment.

If you have an internal drive to investigate using your critical thinking skills assessing policy matters and can manage competing priorities while meeting deadlines this is your opportunity to make a difference grow your career and be a part of moving the organization into the future.

In the role you will

• Analyze policy language medical financial and other claim documentation.
• Apply critical thinking investigative and problem-solving skills to make objective claims decisions.
• Demonstrate resourcefulness in navigating complex situations and utilizing available tools systems and information to find thoughtful effective solutions.
• Ability to communicate effectively and professionally in writing with a variety of audiences including customers as well as medical financial legal resources and other key stakeholders.
• Engage in extensive phone communication with customers; comfort and professionalism in live conversations is essential. Phone interactions are the primary mode of customer contact.
• Work independently with self-motivation while embracing collaboration when needed.
• Maintain composure and direction in high pressure situations.
• Utilize communication skills to meet the customers needs while demonstrating empathy flexibility responsiveness and an action-oriented approach.
• Be expected to travel to meet with customersin-person.

You have

• Bachelors degree or high school diploma with equivalent work experience.
• Demonstrate strong verbal skills for real-time conversations and equally strong written skills for clear concise and professional correspondence.
• Intrinsically motivated with a strong sense of accountability.
• Desire to engage customers with a solution-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to navigate multiple systems resources and information streams simultaneously.
• Experience with prioritizing with competing deadlines.
• Desire to grow and develop professionally through continuous learning and feedback.

Location

The primary office location for this position is Pittsfield MA with occasional travel to meet business needs.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition to salary this role may also be eligible for annual sales or other incentive compensation.

Our Promise

At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact . Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment order to be a successful applicant. you must be legally authorized to work in the United States without the need for employer sponsorship.

Notice Regarding Guardians Use of Artificial Intelligence in Recruitment

As part of Guardians job application process Guardian may use artificial intelligence tools (AI Tools) to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying as specified in the listing posted on Guardians jobs website (Careers at Guardian at At Guardian we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian you will have the choice of opting out of Guardians use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation within ten business days of your position application you must email your request to making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardians document retention policy a copy of which you may request via .

Additionally at applicable times Guardian will make public the most recent bias audit results for such AI tools which may be found here.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.