Manager, Business Systems

Lead the Way to Intelligent Banking with Us!

You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone but we do. Every day.

Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools delivers real-time data and drives smarter operations for more than 4000 financial institutions nationwide. We are a fast-growing team built on individual ownership company-wide collaboration and setting industry-leading standards. Here new ideas are encouraged candid feedback is welcomed and your growth truly matters as much as the companys. At Kinective we are leading the way to intelligent banking together and enjoying the journey along the way.

Why This Role Matters

Every role at Kinective exists to move the needle for our clients partners and the financial institutions we serve. As the Manager Business Systems you will own the day-to-day operations roadmap and continuous improvement of our core enterprise platforms including Salesforce Sage Intacct HubSpot Certinia and Vitally.

This role is a critical liaison between business stakeholders (Sales Marketing Customer Support Finance and Operations) and a technical delivery team. Youll lead Agile processes manage team and contractor capacity drive change management and champion the adoption of AI and automation to unlock new levels of operational efficiency.

What youll own

Business Systems Ownership & Stakeholder Partnership

• Serve as the primary point of contact between business stakeholders (Sales Customer Support Finance Operations) and the Business Systems function
• Surface roadmap priorities risks and escalations with clarity and urgency
• Build trust through clear communication expectation-setting and consistent follow-through

Roadmap Intake & Prioritization

• Own the end-to-end roadmap intake process and prioritization across:
  • Salesforce (Sales Cloud CPQ Experience Cloud) Sage Intacct HubSpot Certinia and Vitally etc.
• Balance competing priorities by aligning work to business outcomes delivery capacity and platform dependencies

Business Analysis & Delivery Readiness

• Lead business analyst functions: requirements gathering stakeholder interviews process documentation and user story authoring
• Translate complex needs into clear actionable user stories and implementation-ready specifications

Agile Execution Capacity & Performance Management

• Run Agile ceremonies: intake screening sprint planning backlog grooming and retrospectives
• Assign and track work across team members and contractors
• Own the ticket queue SLA performance and sprint velocity metrics

Change Management Release Communications & Adoption

• Design and govern change management and release communications (business-facing and technical) to ensure smooth rollouts with minimal disruption
• Support adoption through enablement documentation and feedback loops that drive continuous improvement

Vendors Licensing and Continuous Innovation

• Manage vendor relationships and software licensing for business systems tools
• Drive innovation through adoption of AI automation and emerging platform capabilities

How Well Measure Success

• A clear prioritized and healthy roadmap that reflects stakeholder needs and delivery capacity
• Predictable delivery through effective intake well-run sprints and reliable execution against commitments
• Strong operational performance: ticket queue ownership SLA adherence and visible throughput/velocity
• Smooth releases with strong communications and minimal business disruption
• Practical improvements delivered through automation AI and ongoing process refinement

Success here isnt about checking boxes its about propelling Kinectives mission to lead the way to intelligent banking. You must bring excellence to your craft balance resourcefulness with respect share and celebrate unique expertise and diverse perspectives and continuously raise the bar as we innovate and grow.

Necessary Qualifications & Competencies

• Bachelors degree in Information Systems Business Computer Science or a related field
• 5 years of experience in a business analyst systems manager or platform ownership role
• Hands-on experience with Salesforce (Sales Cloud CPQ); Salesforce Administrator certification strongly preferred
• Experience with ERP platforms Sage Intacct or comparable (e.g. NetSuite SAP)
• Strong command of Agile/Scrum; experience running ceremonies and managing sprint teams
• Proficiency with JIRA (or comparable ticketing/backlog management tool)
• Working knowledge of integration architecture concepts (API middleware iPaaS) especially Salesforce-to-ERP integrations
• Experience with reporting and analytics; ability to build and interpret dashboards across business systems

Nice to Haves:

• Certinia (PSA / Professional Services Automation)
• HubSpot (or comparable marketing automation platform)
• QuotaPath (or similar sales compensation tooling)
• ITIL Foundation certification or practical ITSM process experience

Pay Benefits & Total Rewards

$125000 $140000

The salary range listed reflects the minimum and maximum for this role. Individual compensation is based on experience qualifications job-related skills location and internal equity and most offers are not made at the top of the range.

Base pay is one part of Kinectives Total Rewards package. Depending on the role employees may also be eligible for bonuses commissions or equity. All employees have access to a competitive benefits package designed to support health well-being and financial security including:

• Comprehensive health coverage (medical dental vision prescriptions life & disability)
• Flexible PTO 11 company holidays and generous parental and caregiver leave
• An immediately vested 401(k) with company contributions
• Wellness resources and professional development opportunities

If youve made it this far wed love to hear from you. Click Apply to start the conversation even if youre not sure you check every box. Learn more about Kinective at .

Please note that this role does not currently offer sponsorship opportunities.