Business Services Lead

About CFUF

The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood family stability and economic mobility. Since 1999 weve empowered Baltimores underserved residents to overcome barriers break the cycle of poverty and build thriving futures. Through our All In strategy we combine personal accountability holistic case management and workforce training to drive lasting impact for individuals families and communities. With a culture rooted in excellence transparency and purpose CFUF fosters a dynamic high-energy environment where bold ideas and passionate people thrive.

The Opportunity

The Business Services Lead is a mid-level leadership role responsible for designing and executing CFUFs employer engagement strategy while overseeing the Business Services Representative (BSR) team. This role serves as the primary architect of CFUFs employer ecosystem building strategic partnerships that create pipelines to employment apprenticeships occupational skills training and long-term career pathways for CFUF members.

This position blends strategic leadership external relationship management and team development. The Business Services Lead ensures CFUF is positioned as a trusted workforce partner across Baltimores public private and nonprofit sectors while driving measurable outcomes in job placement retention and employer satisfaction.

Additionally this positions broader responsibilities include:

• Leading and developing a high-performing Business Services team focused on employer engagement and workforce outcomes
• Building and maintaining executive-level relationships with employer partners across priority industries
• Driving alignment between employer needs and internal workforce training programs to ensure strong job placement outcomes
• Overseeing performance metrics and ensuring accountability for job leads placements retention and employer satisfaction
• Collaborating cross-functionally to support member success career advancement and long-term economic mobility

What to Expect from This Opportunity

• Develop and implement CFUFs employer engagement strategy identifying priority industries growth sectors and high-impact employer partners across the Baltimore Metropolitan region.
• Lead and guide the Business Services Representative (BSR) team in cultivating employer relationships that generate quality job opportunities and long-term workforce partnerships.
• Set monitor and drive performance against key metrics including job leads placements retention rates and employer engagement benchmarks.
• Oversee employer-facing activities including mock interviews hiring events job fairs site visits and workforce engagement initiatives aligned with training cycles.
• Ensure strong collaboration between BSRs and Mobility Coaches to align candidate readiness skills matching and retention strategies.
• Build and maintain executive-level relationships with employer partners ensuring high-quality placements and sustained engagement.
• Oversee data integrity and reporting ensuring accurate documentation of placements retention activities and employer interactions within CFUF systems.
• Lead the development of career pathway partnerships that promote advancement wage growth and long-term career opportunities for CFUF members.
• Cultivate partnerships with private local state and federal workforce entities to strengthen CFUFs position within the regional workforce ecosystem.
• Facilitate employer convenings roundtables and the Employer Advisory Board to gather insights and inform program strategy.
• Monitor labor market trends and translate insights into actionable workforce strategies and program improvements.
• Support the development of apprenticeship programs occupational skills training and earn-and-learn models in partnership with employers.
• Plan and execute employer engagement initiatives including annual appreciation events and networking opportunities.
• Lead internal workforce strategy discussions to improve job placement outcomes retention and wage progression.
• Supervise coach and develop BSR team members including performance management and professional development.
• Perform other duties as assigned.

Schedule

Monday through Friday 9 AM to 5 PMthis position may require occasional evening or off-site events

Qualifications

• Bachelors degree required; degree in Sales Marketing Business or a related field preferred. Masters degree preferred.
• Minimum of 5 years of experience in employer engagement sales workforce development or business partnerships.
• Minimum of 2 years of experience in team leadership or people management.
• Proven track record of building external partnerships and achieving performance targets.
• Experience working in fast-paced results-driven environments with multiple stakeholders.
• Strong analytical and strategic thinking skills with the ability to translate labor market data into actionable plans.
• Ability and willingness to travel and attend meetings and/or appointments required.

What Sets You Apart

• Excellent written and verbal communication interpersonal problem-solving presentation and organizational skills; attention to detail required.
• Proficiency with sales management software and CRM systems.
• Strong ability to balance persuasion with professionalism in building and managing employer relationships.
• Compassionate and invested in working with disadvantaged individuals families and communities.
• Demonstrated ability to build and maintain relationships across corporate public and community-based organizations.
• Strong leadership skills with the ability to coach develop and motivate team members.
• Strong executive presence with advanced networking and stakeholder engagement skills.
• Strong data management and data entry skills with a focus on accuracy and accountability.
• Knowledge of electronic databases (e.g. ETO Apricot or similar systems) preferred.
• Must work effectively in both independent and collaborative team environments.
• Must have a valid drivers license and reliable transportation.
• Ability and willingness to travel and attend meetings and/or appointments required.
• Must be resourceful resilient and tenacious with a high level of personal integrity and passion for CFUFs mission to accelerate social and economic opportunities and advocate for policies that promote equity and racial justice.

Applying for a Career Opportunity & Our Commitment to Diversity

Please apply to this posting to be considered for future job opportunities with CFUF. Additionally make sure to submit your resume via our talent pool. If there is a specific job you are interested in you may apply directly to that opportunity and complete your application. Our Talent team truly appreciates your interest and hope to contact you for a future opportunity.

CFUF is an Equal Opportunity Employer. CFUF is committed to being an inclusive workplace that welcomes diverse and unique perspectives all working toward the same goal to create a more informed public. Qualified applicants receive consideration for employment without regard to race color ethnicity national origin ancestry age religion religious belief sex (including pregnancy childbirth and related medical conditions lactation and reproductive health decisions) sexual orientation gender gender identity or expression transgender status gender non-conforming status intersex status sexual stereotypes nationality citizenship status personal appearance marital status family status family responsibilities military status veteran status mental and physical disability medical condition genetic information genetic characteristics of yourself or a family member political views and affiliation unemployment status protective order status status as a victim of domestic violence sexual assault or stalking or any other basis prohibited under applicable law.

If you are a person with a disability needing assistance with the application process please reach out to .

Note: We review applications on a rolling basis and will close the posting once the position is filled.