Supervisor, Case Manamgement

Los Angeles Lgbt Center

Job Location:

Los Angeles, CA - USA

Yearly Salary: $ 72000 - 74675

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Department: Senior Services

Reports to: Associate Director Housing & Training

Status: 100% Full-Time Exempt

Probation: 180 Days

Benefits: Medical Dental Vision; also including Life Insurance Long-Term Disability Employee Assistance Program and a 403(b) Retirement Plan

CENTERS MISSION: Building a world where LGBT people thrive as healthy equal and complete members of society.

DEPARTMENT SUMMARY: The Senior Services department of the Los Angeles LGBT Center has the distinct pleasure of serving the people who lived and fought for the hard-earned gains of the LGBTQ movement: our elders. Expanding the Centers holistic model of care with a progressive vision for aging and community our team provides our seniors with everything from affordable housing to healthcare employment navigation and case management legal services and more than 100 programs and activities that offer a forum for some of the Centers most joyous gatherings.

The Senior Services Case Management program at the Los Angeles LGBT Center provides voluntary confidential support to LGBTQ older adults navigating housing healthcare and public benefits. Case Managers partner with participants to create individualized care plans that address immediate needs or longer-term 2025 the Center delivered 25760 case management visits and engaged 2808 seniors in ongoing support.

Drop-in hours at the Senior Center help with CalFresh Medicaid Medicare health insurance enrollment and connections to medical and mental health services. Bilingual services in English and Spanish are available along with translation and sign language interpretation upon request.

JOB SUMMARY: The Supervisor Case Management provides focused oversight of case management functions while supporting daily program operations across multiple sites. This role leads the case management team by monitoring service delivery ensuring documentation accuracy and maintaining compliance with program standards. Responsibilities include training and supervising staff and volunteers guiding them in implementing practices that are trauma-informed and client-centered. The position also collaborates with internal teams contributes to outreach and engagement strategies and supports ongoing quality improvement efforts under the direction of the manager.

ESSENTIAL FUNCTIONS

% of Role	ESSENTIAL FUNCTIONS
20	Case Management Supervision Supervise up to five case management staff ensuring adherence to traumainformed clientcentered best practices Review case documentation including notes and service plans to ensure accuracy completeness and compliance with program and regulatory standards. Lead structured case review meetings with staff to strengthen intervention planning address barriers and improve client engagement outcomes. Ensure staff maintain compliance with Center expectations confidentiality standards and mandated reporting requirements
10	Monthly Reporting & Documentation Prepare and submit monthly program reports including service delivery metrics client outcomes staffing updates and operational needs Review and verify staff data entry in the case management system to ensure accuracy before monthly submission deadlines Track attendance participation service utilization trends and other key performance indicators for reporting and auditing purposes
20	Client Services Provide site specific support to clients with emergent needs triage Assist with client engagement using de-escalation and trauma-informed practices Provide direct support to clients when required through crisis response information and referrals Document client interactions and support follow-up as needed
15	Service Quality Improvement Ensure care standards are met including prioritization of those with highest and most critical needs Monitor staff caseloads and assign new cases Identify trends service gaps or areas for improvement and make recommendations to management for corrective action or enhancement Support implementation of quality improvement plans and ensure staff follow updated protocols or practice adjustments Develop and implement case management evaluation survey Analyze data to improve program goals identify gaps in staff training and assist in overall performance improvement
10	Collaboration & Communication Collaborate daily with senior center front office staff and supervisors to ensure daily client service needs are met Represent the department in internal meetings and collaborate with cross-functional teams Work with Development Volunteer Resources and Employment Services and external partners to support engagement activities Assist with planning and facilitating outreach workshops and special projects Coordinate and assist with lunch distribution.
15	Staff Supervision & Support Provide day-to-day guidance task supervision and performance check-ins up to 2 interns Support onboarding and training efforts Foster a collaborative team environment and promote adherence to Center policies
10	General Support Remain flexible to meet shifting program needs or respond to emergencies Perform additional duties as assigned by the manager or leadership

QUALIFICATIONS

Any combination of education training and work experience that demonstrates possession of the knowledge skills and abilities to successfully perform in the position may be qualifying. A typical combination is as follows:

Minimum 2 years experience in older adult services or community-based service delivery or a bachelors degree in social work gerontology or psychology from an accredited university
Demonstrated experience providing assessment crisis intervention and de-escalation with complex populations
Working knowledge of Health Insurance Portability and Accountability Act (HIPAA) requirements and willingness to obtain HIPAA compliance certification within 30 days of hire
Experience maintaining confidential information
Completion of ServSafe Food Protection Manager Certification within 30 days of hire
Demonstrated facilitation organizational and interpersonal skills including ability to collaborate successfully within a team
Understanding of strengths-based trauma informed models of service delivery
Ability to work alternative work hours during evenings and weekends when scheduled
Access to reliable transportation a valid CA Driver License and the ability to be insured
Ability to work in a high-pressure environment with little or no supervision while prioritizing multiple projects and ensuring that deadlines are met
Strong human relations and verbal and written communication skills
Proficiency with MS Office and other computer systems
Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socio-economic backgrounds religions ages English-speaking abilities immigration status and physical abilities in a multicultural environment

PREFERRED

Experience in a supervisory position
Experience working with HIV community members substance use homelessness and persistent mental illness
Bilingual skills will be strongly considered (English/Russian English/Spanish American Sign Language preferred)

Required Experience:

Manager

Department: Senior ServicesReports to: Associate Director Housing & TrainingStatus: 100% Full-Time ExemptProbation: 180 DaysBenefits: Medical Dental Vision; also including Life Insurance Long-Term Disability Employee Assistance Program and a 403(b) Retirement PlanCENTERS MISSION: Building a world wh...