IT Operations Lead

ABOUT GIATEC:

Giatec Scientific Inc. is a global leader in smart concrete testing technologies bringing real-time data AI and IoT solutions to jobsites worldwide. Our core products - SmartRock SmartMix and MixPilot - support the full concrete lifecycle from mix design and production to placement and performance monitoring helping teams improve quality efficiency and sustainability while reducing concretes carbon footprint.

Giatec solutions have been used on 15000 projects across 85 countries and weve been recognized as one of Canadas fastest-growing companies for three consecutive years. We believe our people are key to our success and are always looking for curious driven individuals to help shape the future of construction technology.

The expected salary range for this role is between$75000-$115000. This role represents an existing vacancy within the organization.

WHAT WILL YOU DO

Were looking for an IT Operations Lead who thrives at the intersection of traditional IT operations and modern AI-driven automation. This is not your typical keep the lights on roleits a chance to fundamentally reimagine how a growing technology company runs its internal systems.

As the primary IT professional at Giatec youll own the full spectrum of IT operations: from day-to-day support and infrastructure management to disaster recovery planning enterprise IT initiatives and rolling out processes that make the entire organization more productive.

This role is ideal for someone with 58 years of hands-on IT experience who is hungry to lead automate and innovate.

Responsibilities:

Day-to-Day IT Operations & Support

Serve as the primary IT point of contact for all employees managing helpdesk tickets troubleshooting hardware/software issues and ensuring timely resolution of support requests
Administer and maintain core IT infrastructure including Windows/macOS endpoints cloud services (Microsoft 365 Azure AD/Entra ID) networking equipment and office A/V systems
Manage user accounts access permissions and identity lifecycle (onboarding offboarding role changes) across all enterprise platforms
Maintain hardware inventory procurement and asset lifecycle management for laptops peripherals and office equipment
Monitor system health uptime and performance using observability and alerting tools

AI-Powered Automation & Process Innovation

Identify design and implement AI-driven automations to eliminate repetitive IT tasks (e.g. automated provisioning self-service password resets intelligent ticket routing AI-powered knowledge bases)
Leverage AI and scripting tools (PowerShell Python Bash Power Automate n8n or similar) to build workflows that reduce manual intervention and accelerate response times
Stay current with AI advancements in IT operations and proactively recommend tools and strategies to leadership

Disaster Recovery Security & Business Continuity

Design implement and regularly test disaster recovery (DR) and business continuity plans including backup strategies failover procedures and recovery time objectives
Manage backup solutions across cloud and on-premises environments ensuring data integrity and compliance with retention policies
Implement and maintain security best practices including endpoint protection MFA conditional access policies vulnerability patching and security awareness training
Conduct periodic security audits and risk assessments remediating findings and documenting compliance posture
Coordinate with external vendors and managed security providers as needed

Enterprise IT Initiatives & Strategic Projects

Lead and execute enterprise IT projects such as SaaS platform rollouts infrastructure migrations network upgrades and system integrations
Develop document and maintain IT policies procedures and standard operating procedures (SOPs) that scale with the organization
Evaluate new technologies and vendor solutions preparing business cases and recommendations for leadership
Collaborate cross-functionally with Engineering Product Sales and Operations to understand their technology needs and deliver solutions
Manage IT budgets vendor relationships and software licensing to optimize cost and value

Requirements & Qualifications

Must-Haves:

58 years of experience in IT systems administration IT operations or a related technical role
Strong hands-on experience with Microsoft 365 administration (Exchange Online SharePoint Teams Entra ID/Azure AD)
Proficiency in scripting and automation (PowerShell Python or Bash) with a proven track record of automating IT workflows
Experience with endpoint management tools (Intune JAMF or similar MDM solutions)
Solid understanding of networking fundamentals (DNS DHCP VPN firewall configuration TCP/IP)
Demonstrated experience designing and testing disaster recovery and backup solutions
Familiarity with security frameworks and best practices (CIS benchmarks NIST or ISO 27001)
Excellent communication skillsable to translate complex technical concepts for non-technical stakeholders
Diploma or degree in Information Technology Computer Science or a related field (or equivalent practical experience)

Nice-to-Have

Experience with AI/ML tools for IT operations (AIOps platforms Claude integrations AI-powered monitoring)
Cloud certifications (Azure Administrator AWS SysOps or equivalent)
Experience in a startup or scale-up environment where wearing multiple hats is the norm
ITIL certification or experience with IT service management frameworks
Experience managing SaaS integrations and SSO/SCIM provisioning

PERKS AND BENEFITS:

• Competitive company-paid benefits plan
• Generous professional development budget
• Volunteer and Life Days that make work/life balance easier to achieve
• Your birthday off (because we want you to celebrate)
• RRSP matching program through RBC

TO APPLY:

Even if you dont meet every requirement we encourage you to apply - we value diverse experiences and would love to learn more about you. Please submit your resume and cover letter outlining your interest in the role. Applications are reviewed by our Talent Acquisition team; due to application volume response times may vary. We appreciate your interest to be part of Giatec and understanding on this matter.

At Giatec we believe that a diverse and inclusive workforce is critical to our accordance with the Accessibility for Ontarians with Disabilities Act (AODA) Giatec is committed to providing a barrier-free recruitment process. Accommodations and support are available upon request throughout the hiring process. If you require accommodation please contact All accommodation-related information will be kept confidential.

AI-enabled tools may be used to support parts of the recruitment and screening process.

Required Experience:

Manager