ECM SRE Principal Engineer

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

We are seeking a skilled and motivated Technical Lead with a passion for technology and leadership to guide our Site Reliability Engineering (SRE) team in managing NG911 call routing and handling systems. Hosted in public private and multi-cloud environments (AWS and Azure) these life-critical systems require achieving and maintaining 99.999% availability.

Key Responsibilities:

Team Leadership & Development:

• Provide comprehensive technical leadership for the entire SRE team.

• Drive the technical direction architectural standards and implementation of reliability best practices.

• Mentor and guide the team in advanced technical problem-solving and continuous technical improvement.
  

System Reliability & Availability:

• Oversee the design and implementation of high-availability (HA) architectures.

• Ensure systems meet the target of 99.999% availability.

• Develop and enforce strategies for observability monitoring and automated health issue detection.
  

Incident Management & Operations:

• Lead incident response efforts including triage troubleshooting and communication with stakeholders.

• Maintain robust incident playbooks and ensure readiness for on-call support.

• Facilitate Failure Mode and Effects Analysis (FMEA) and Chaos Engineering activities.
  

Collaboration & Communication:

• Provide the technical overview and direction for all SRE team projects ensuring consistent architectural excellence and reliability standards across the board.

• Act as the key technical liaison clearly articulating the SRE teams technical strategy and reliability status to engineering teams product management and executive leadership.

• Collaborate with development teams to drive technical alignment promote best practices and communicate system performance and technical achievements.
  

Continuous Improvement & Automation:

• Drive automation initiatives to enhance system resilience and reduce manual intervention.

• Track and report key metrics such as SLOs error budgets MTTD and MTTR.

• Stay informed about emerging technologies and best practices to continuously improve reliability processes.

Qualifications:

Experience:

• Proven track record as a technical leader for an SRE DevOps or cloud infrastructure teams in complex environments.

• Experience with mission-critical systems ideally in emergency call management (NG911) or public safety solutions.

• Hands-on experience in designing analyzing and troubleshooting large-scale distributed systems.

• Expertise in public and multi-cloud platforms (AWS and Azure).

• Familiarity with geographically dispersed cross-functional team collaboration.
  

Technical Skills:

• Strong knowledge of site reliability engineering principles including monitoring alerting and incident management.

• Proficiency in automation tools and frameworks (e.g. Terraform Ansible Jenkins GitHub Actions).

• Experience with distributed systems predictive monitoring self-healing mechanisms and high-availability architectures.

• Practical knowledge of technologies such as Java (preferred) .Net Core/C# Angular PostgreSQL MS SQL Server RabbitMQ/Kafka Redis (preferred).
  

Leadership & Soft Skills:

• Excellent communication skills for technical and non-technical audiences.

• Strong problem-solving mindset and a focus on continuous improvement.
  

Nice to Have:

• Familiarity with public safety communication standards such as NENA i3 standards for Next-Generation 911.

• Knowledge of hybrid cloud architecture and advanced deployment techniques (e.g. canary releases blue/green deployments feature flags).

• Bachelors degree

Key Success Metrics:

• Achievement of 99.999% system availability targets.

• Reduction in incident frequency and impact over time.

• Improved team efficiency through increased automation coverage.

• Positive feedback from internal stakeholders and engineering partners.

Join us in leading a team dedicated to ensuring the reliability and resilience of systems that support critical public safety operations.

Target Base Salary Range: $120000 - $140000 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.