Senior Director, Commercialization – Strategic Bank Partnerships (Merchant Solutions)

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Senior Director Commercialization do at Fiserv

At Fiserv our industry-leading Financial Institution (FI) partnership program is the cornerstone of our Merchant Solutions business. We are dedicated to equipping our partners with the premier products and capabilities necessary to dominate the marketplace.

As the Senior Director of Commercialization Strategic Bank Partnerships you will spearhead the strategy and execution for a portfolio of Fiservs top-tier FI partners. This pivotal role oversees approximately 10 of our most significant bank relationships and serves as a primary architect in expanding our support model from North America into EMEA and APAC. You will be responsible for bringing our Merchant Solutionsincluding Clover and Enterprise offeringsto market through deep collaborative integration with bank stakeholders.

What you will do:

• Portfolio Ownership: Lead end-to-end commercialization and growth strategy for 10 marquee FI partners focusing on expanding share of wallet and unlocking new use cases.

• Joint Go-to-Market (GTM): Architect bespoke GTM strategies tailored to partner-specific segments priorities and customer bases.

• Executive Influence: Establish trust-based relationships across partner executive product and operations teams leading high-stakes engagements like QBRs and strategic planning.

• Full-Suite Scaling: Drive the adoption of Clover SMB Mid-Market and Enterprise solutions across the partner portfolio.

• Operational Excellence: Ensure all offerings meet rigorous partner standards for risk technology and customer experience while driving launch readiness and enablement.

• Performance Optimization: Proactively identify performance gaps and lead cross-functional problem-solving to accelerate revenue growth.

• Voice of the Partner: Act as the primary internal advocate aligning Product Tech and Risk teams with partner requirements and execution plans.

• Matrix Coordination: Orchestrate seamless internal delivery to meet complex partner commitments and ensure long-term scalability.

What you will need to have:

• 10 yrs of experience in strategy commercialization payments or financial services

• Experience working with or within financial institutions and/or merchant acquiring

• Demonstrated success managing large complex partnerships or client portfolios

• Bachelors Degree Required; MBA preferred.

What would be nice to have:

• Background in merchant services and/or strategic partnerships

• Proven experience in identifying clients needs formulating plans and executing plans through resolution

• Strong program and issue management skills

• Process optimization change transformation through multiple levers

• Well-developed problem analysis and decision-making skills strong written/verbal

Travel:

• Approximately 20-40% travel off-site or to other office locations is expected.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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