SH Executive Operations
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Executive Operations
Role Overview
This is a customer support role where you will handle customer queries via emails and chats (No calling involved at this stage). You will ensure quick and effective resolution of customer queries and deliver a high-quality customer experience. This role is part of our English and Exams business and supports customers globally. This is a pay band 4 roles
What will you do
- Handle customer queries via emails and chats
- Provide quick and accurate resolution to customer issues
Who can apply
- Graduates (any stream)
- 6 months to 3 years of experience (customer service/backend/blended process)
- Good communication skills in English
- Basic computer knowledge (MS Office)
Work Environment
- Location: Noida (Work from Office)
- 24x7 shift based role
Salary
- 3.40 to 5.12 LPA based on experience skills and role alignment
- Exceptional candidates may be considered for higher compensation in line with internal approval processes
Employment Type
- 1-year Fixed Term Contract (FTC) on British Council payroll. Can be extended or converted to permanent based on performance and business needs.
Growth Opportunity
- Opportunity to grow within customer operations and service roles. Internal mobility options available based on performance and eligibility.
Benefits
- Group Mediclaim policy
- Group term life insurance
- Group accident insurance
- Gratuity (as per policy)
- Performance-based variable pay
- 21 days annual leave
- Free British Council Library membership
Important Note
- Joining is subject to successful background verification
Interested candidates are requested to apply by Thursday 30th April 2026 11:59 PM local time
About Company
The British Council is the United Kingdom’s international organization for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We work to change lives by creating opportunities for people to learn and d ... View more
