Systems Data & Performance Officer

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield Leicester LE3 8RA

Salary: 28605 - 31029 per annum (pro-rata for part-time) (Pay award pending)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 4th May 2026

Interview Date(s): TBC

An exciting opportunity has arisen for a Systems Data and Performance Assistant to join the Assisted Transport Service. This is a key technical role supporting critical line of business systems in a complex demand lead service with an annual spend of 30m per year.

The role involves the day to day monitoring and maintenance of business systems to ensure their effective operation. There is also a key focus on providing technical support to staff and supporting the introduction embedding and monitoring of system related changes. We are looking for someone who has excellent technical and data management skills and is passionate about learning new technologies and applications to support the development of the Assisted Transport Service.

About the Role

Using your excellent technical skills you will assist in the monitoring maintenance and development of critical line of business operating systems. This includes day to day system monitoring running systems back up processes monitoring recording and escalating systems issues. You will assist with systems updates and testing software releases andprovide hands on support to correct data when required.

You will assist the Team Leader to manage and embed system changes including the development of training and guidance notes and delivery of staff training sessions. You will monitor the successful delivery of new work practices providing or arranging additional support to staff as required.

The role also involvesthe development of technical reports and dashboards to maintain and develop a suite of high-profile performance indicators for submission to key stakeholders as well as co-ordination of performance information and related administration.

For information on our approach to the recruitment of ex-offenders please see ourpolicy statement.

About You

To apply for this post you must:

• Hold an NVQ3 or equivalent qualification in an appropriate area or have equivalent demonstrable experience in delivering system and technical support supporting staff to adopt new practices due to system change experience of interrogating and analysing complex and technical data and producing reports.
• Able to work under pressure responding positively in difficult or urgent situations prioritising competing demands through a highly organised approach.
• Have experience and skills in the successful interrogation and analysis of complex and technical data including: excellent attention to detail the ability to manage and interpret large volumes of data and strong analytical and creative thinking skills.
• Be able to build powerful relationships across all stakeholders with excellent communication skills and an ability to explain technical issues clearly both verbally and in writing.
• Knowledge of business processes ideally gained within a Local Authority Assisted Transport Service.
• Excellent IT skills (Microsoft Excel Access Word) with commitment to continuous learning and development. This includes a willingness and ability to learn new technologies and applications particularly in relation to dashboard development e.g. Power BI.

In addition we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a are a Disability Confident Employer.

Interested in Flexible Working

We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

For more information or an informal discussionplease contact:

Kate Berry Team Leader Systems Data & Performance

0

How to Apply

Please apply sending us your CV as well a supporting statement detailing how you meet the requirements of the supporting statement should be no longer than 500 words. At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.