Application Support Analyst (Remote)

The following states/districts are excluded from this job ad: AK CA CO CT DC HI LA MA MN MO NE NV NH NJ NM NY ND OR PR RI VT WA WY

Future Need - Actively Interviewing

Location: Remote in any United States jurisdiction not excluded from this job advertisement.

Were looking for a detail-oriented IT professional to support application access and user support! Apply today to join a mission-driven team supporting critical healthcare technology environments.

Position Description: The Application Support Analyst provides advanced support for healthcare information systems with a focus on user access account configuration and issue resolution.

Minimum/General Experience: 5 years of experience supporting application system account access and user provisioning

Minimum Education: Bachelors degree in computer science or related field

Essential Skills/Qualifications:

• Excellent ability to follow and improve troubleshooting processes
• Excellent experience with operating systems (e.g. Windows Linux)
• Excellent experience researching and resolving account access issues
• Strong understanding of web-based software products systems and cloud platforms (e.g. Azure AWS)
• Strong understanding with networking fundamentals (e.g. Domain Name System (DNS) Dynamic Host Configuration Protocol (DHCP) Transmission Control Protocol/Internet Protocol (TCP/IP) Virtual Private Network (VPN) firewalls)
• Above average documentation skills
• Strong analytical skills
• Knowledge of user profile and access management concepts
• Experience working in a team environment
• Experience with ticketing systems (e.g. ServiceNow (SNOW) Jira)
• Experience with healthcare information systems (e.g. VistA)
• Excellent experience with scripting or automation (e.g. PowerShell Bash Python) (preferred)
• Excellent experience with Infrastructure as a Service (IaaS) cloud platforms or enterprise IT environments (preferred)
• Excellent attention to detail skills
• Excellent oral and written communication skills

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.

• Assignment Location - Remote
• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects.
• Typing communicating repetitive motions.
• Close visual acuity to prepare and analyze data view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

Security: Ability to obtain/maintain a Federal Civilian Public Trust

• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:

• Covers 10 year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• Written inquiries to previous employers and references listed on the application for employment
• Potential interviews with the subject spouse neighbors supervisor coworkers
• Law enforcement check
• Court records check
• Education check- Attendance and Degrees

Acceptable Credentials

Tasks/activities include but are not limited to:

• Researches and resolves system and application access issues
• Supports healthcare system access tools and gateways
• Collaborates with end users and technical teams to diagnose and resolve issues
• Documents findings and provides recommendations to IT support teams
• Monitors and manages tickets through an enterprise ticketing system (e.g. SNOW)
• Maintains and updates troubleshooting guides and process documentation
• Uses automation when available
• Participates in team meetings and operational reviews
• Provides support to less experienced team members
• Contributes to project and operational reporting

Compensation & Benefits: The annual projected pay range for this position is $68539 - $81695 with consideration being given to various factors including but not limited to qualifications experience job responsibilities and geographic location.

Oxley Enterprises Inc. offers a full array of benefits including:

• Medical dental vision and prescription drug coverage for you and your family.
• Life Insurance short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident Critical Illness and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

Oxley Enterprises Inc. is a certified service-disabled veteran-owned (SDVOSB) veteran-owned (VOSB) and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal state or local law.

If you require a reasonable accommodation to apply for a position at Oxley Enterprises Inc. please send an email to our Human Resources Department at: with the following information:

Subject Line: Accommodation Request

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Include your contact information: Full name Email address Best number to reach you (optional)

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