Lead Front Desk

Reinforces department procedures and guides Hotel Clerks in the performance of their duties. Oversees the administration of room assignments room departures guest account charges and payment receipts. Provides administrative office assistance. 

• Supervise and actively participate in the training and professional development of the hotel clerks.
• identify analyze and resolve customer complaints or disputes and prevent reoccurrences. 
• Provide feedback to managers regarding policies and procedures and coordinate services with bell stand valet and housekeeping. 
• Possess strong knowledge and ability to operate hotel computer systems. 
• Delegate work assignments schedule and monitor staffing levels and employee breaks.
• Analyze player accounts and determine level of comp privileges.
• Generate reports daily 
• Clear due outs and oversee room status.
• Responsible for cash handling.
• Perform night audit functions.
• Perform all hotel clerk duties as necessary.
• Prepare for group arrivals.
• Other duties as assigned by management. 

Qualifications :

• High school diplooma or equivalent preferred. 
• Minimum 2 years hotel front desk experience or 1 year in a guest service position.
• 10 - key cashier experience a plus.
• Must have a working knowledge of Microsoft Word and Excel and be able to operate LMS and CMS Hotel Systems. 
• Must present a polished well-groomed and professional appearance. 
• Able to work flexible shift as needed.
• Must be able to stand for duration of shift.
• Must be detail oriented.
• Must be able to obtain/maintain any ncessary certifications and/ or licenses as required by local gaming regulations. 

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time