CRM Delivery Specialist

The CRM Delivery Specialist will gather requirements plan execute and report on evidence-based email marketing activities. They will provide support recommendations and best-practice guidance to marketing colleagues on campaign setup and management. The role involves actively contributing to team and departmental objectives while demonstrating a strong understanding of customer needs and competitive dynamics to develop effective marketing plans and inform commercial decisions. The specialist will collaborate closely with internal stakeholders across marketing teams and departments to ensure alignment and drive successful outcomes.

What youll be doing

• Collaborate with marketing planning teams and CRM Delivery Manager to provide guidance on best practices for email planning and execution.
• Design implement and optimize email performance strategies sharing key learnings and results with broader teams to enhance overall campaign effectiveness
• Maintain and update reports budgets and trackers as required to support operational efficiency and transparency
• Foster strong working relationships with colleagues customers potential customers and third-party service providers to ensure seamless collaboration and delivery
• Take ownership of personal development by identifying and addressing skills gaps proactively seeking opportunities to enhance expertise and performance

Key responsibilities

• Leverage channel expertise to execute campaigns and one-off emails working closely with stakeholders in content and CRM teams to ensure alignment
• Analyze campaign performance metrics and provide actionable insights and recommendations to planners for continuous improvement
• Utilize templates and pre-approved assets managed by the CRM Automation team to ensure brand consistency and compliance when building customer journeys
• Ensure adherence to agreed processes and operate effectively within a compliance framework
• Effectively plan prioritize and manage tasks to ensure timely delivery of objectives

Qualifications :

What were looking for:

• Strong understanding of best practices in email strategy execution and testing
• Proficiency in delivering high-quality email campaigns using platforms such as Salesforce Marketing Cloud or Pardot
• Ability to analyze data effectively and translate insights into actionable strategies
• Solid knowledge of data management best practices and relevant legislation (e.g. GDPR CAN-SPAM)
• Experience in gathering requirements and data and leveraging insights to inform and optimize campaign plans
• Familiarity with industry best practices and compliance with data protection regulations
• Proficiency in core Microsoft Office applications (Word Excel PowerPoint) and experience with web/cloud-based databases CMS platforms and email creation tools. Experience with Salesforce Marketing Cloud or Pardot is advantageous
• Demonstrate strong customer and commercial awareness including an understanding of the competitive landscape potential partner organizations and emerging market trends

Additional Information :

Additional Information

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

Location: The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Philadelphia to ensure that as a balanced worker they can make it to our office location 3 days per week. 

Please note that applications are shortlisted on a rolling basis and we will be interviewing alongside advertising so we encourage you to apply at the earliest opportunity. 

What we offer in return:

• Annual salary range: $base salary dependent upon experience  up to 5% annual bonus
• An excellent work/life balance with a fantastic flexible working culture
• 15 days paid vacation 
• 10 paid sick days
• 2 Paid floating holidays paid day off for your birthday each year
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Up to 8 weeks of paid parental leave
• Paid leave for significant life events; i.e. moving or wedding
• Medical vision dental and other voluntary benefits
• 401(k) employer match
• Seasonal social and charitable events

What you should know:

• Closing date for applications: 7 May 2026
• You must have the right to work and live in United States 
• In-Person Time: The successful candidate will be able to utilize our balanced working model. We ask that candidates live within a commutable distance of our office in Philadelphia or New York to ensure that as a balanced worker they can make it onsite 3 days per week. 
• Domestic and international travel to T&F offices may be required

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits develops and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. 

If you have a disability or face another barrier  and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position please contact  Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues promoting work-life balance wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: better yet check out our LinkedIn Life Page highlighting our accomplishments employees and company culture. Its also a good way of meeting our recruitment team who will be happy to advise you on your journey here at T&F. 

know that sometimes the perfect candidate doesnt exist and that people can be put off applying for a job if they dont fit all the requirements. If youre excited about working for us and have most of the skills or experience were looking for please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive inclusive environments where our colleagues can succeed.  As such Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race colour ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status citizenship or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis please ask the Talent Acquisition team for more information. 

Remote Work :

No

Employment Type :

Full-time