AI Platform Analyst

Job Summary

The AI Platform Analyst is responsible for the daytoday administration and operational health of the Continental AI Platform including Enterprise Chat AI Gateway Agent Orchestration and the Connect Data layer that links AI to core data and tools. Working under the guidance of senior IT technology leads (e.g. AI Platform Product Owner Solution Architect / Platform Engineering Lead Platform DevOps/SRE Security & Data leads) the Analyst maintains configurations manages access monitors health and usage and coordinates with stakeholders.

Duties and Responsibilities

• Administers core AI platform technologies in partnership with IT infrastructure networking security and principals while retaining daytoday operational ownership of Enterprise Chat AI Gateway Agent Orchestration and AI-adjacent admin tasks for cloud platform (AWS).

• Supports environment lifecycle tasks to ensure successful deployment of new versions of technology and products.

• Administers user and group access in line with the platform operating model.

• Assists Security stakeholders with evidence gathering and verification that approvals and audit logging are being applied appropriately.

• Supports releasereadiness checks for new platform capabilities workflows and connectors.

• Serves as Tier 1 / Tier 1.5 support for AI Platform users.

• Supports platform adoption and changemanagement efforts.

• Tracks and reports operational and adoption metrics.

• Other duties as assigned.

Skills and Competencies

• Basic understanding of MCPs APIs IAM/RBAC and eventdriven or workflowdriven patterns.

• Experience with multilayer application platforms including data application and security layers.

• Awareness of governance auditability approvals and data classification concepts.

• Familiarity with enterprise data/content platforms.

• Demonstrated ability to triage issues ask insightful questions and work with diagnostic data to root cause issues.

• Strong written and verbal communication skills (userfriendly guides FAQs and runbooks).

• Confidence in communicating status and incident updates to both technical and nontechnical stakeholders.

Required Qualifications

• High school diploma (or GED).

• Minimum of one (1) year of recent related experience working in a technical admin systems analyst service desk or support engineer role supporting enterprise platforms or applications.

• Proven ability to use and understand generative AI and machine learning.

• Experience working in multiteam IT environments where ownership is shared across product architecture DevOps/SRE security and data.

• An acceptable pre-employment background and drug test.

Preferred Qualifications

• Bachelors degree in Computer Science Information Technology or related field from an accredited College or University.

• Experience using agentic workflows.

Physical Requirements

• Requires prolonged sitting some bending and stooping.

• Occasional lifting up to 25 pounds.

• Manual dexterity sufficient to operate a computer keyboard and calculator.

Continental Resources Inc. provides equal employment opportunities and access for all applicants and employees without regard to race color religion sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression national origin age disability genetic information veteran status or any other category protected by law.