Product Analyst, Supplier Enablement Product

Location:

Position Location Policy

• General Location: Cleveland OH
• Hybrid Requirement (if within specific cities): If the selected candidate resides in Albany NY Buffalo NY or Cleveland OH near KeyBank office (non-branch location) they are expected to work on-site 3 days per week.
• Hours: 8-5pm EST

JOB SUMMARY(Job Brief)

The Product Analyst Supports KeyBanks Commercial Payments Strategy by delivering actionable insights and operational improvements across the commercial card portfolio and supplier enablement lifecycle.

Commercial Bank inclusive of Payments is comprised of commercial client relationship teams onboarding and servicing Institutional Bank payments business development and payments products and solutions (treasury management commercial card merchant services and foreign exchange).

Reporting to the Lead Product Manager this role focuses on analyzing portfolio spend and utilization monitoring adoption and performance metrics and leveraging the vendor database to identify enablement opportunities improve data quality and accelerate supplier onboarding and activation.

ESSENTIAL JOB FUNCTIONS

Portfolio & Product Analysis

• Analyze commercial card performance (spend utilization activity interchange and segment trends).
• Deliver dashboards reporting and ad hoc analyses to inform product sales and operations decisions.
• Provide data-backed insights to support roadmap prioritization new initiatives and post-launch measurement.

Supplier Enablement Support

• Support end-to-end supplier enablement to increase electronic payment acceptance and cardable spend.
• Track funnel metrics to identify bottlenecks and drive process improvements.
• Partner with enablement sales and operations to refine playbooks and improve outcomes.

Cross-Functional Collaboration

• Collaborate with product operations risk and technology teams to define metrics validate data and align on targets.
• Present clear decision-ready insights to leadership and stakeholders.

Data Reporting & Governance

• Leverage and maintain vendor data for segmentation prioritization and enablement tracking.
• Ensure data quality governance and documentation for metrics dashboards and processes.
• Own recurring leadership reporting and support continuous operational improvement.

REQUIRED QUALIFICATIONS

Education

• Bachelors Degree Business Finance Economics Accounting Analytics or related field (required)
• Masters Degree Business Finance Economics Accounting or related field (preferred)

Work Experience

• Minimum 1 year of experience in a Financial Services development program or relevant internship experience
• Minimum 1 year of experience in product analytics business analysis commercial payments or financial services (commercial card experience preferred).
• Experience working with data and databases with ability to manage data quality

Skills

• Strong analytical and problemsolving skills with the ability to interpret qualitative operational and financial data and build repeatable reporting.
• Advanced proficiency in Excel and data visualization/reporting tools (e.g. Tableau Power BI).
• Clear concise and effective communicator with experience managing and influencing stakeholders.
• Strong interpersonal and relationshipbuilding skills; able to work crossfunctionally with diverse teams and personality types.
• Proven ability to create and deliver presentations and produce detailed documentation using datadriven insights.
• Ability to quickly understand complex concepts and clearly articulate them to broad nontechnical audiences.
• High degree of adaptability and intellectual curiosity; comfortable operating in ambiguous environments.
• Demonstrated ability to identify process inefficiencies and recommend solutions/enhancements
• Changeoriented mindset with the ability to influence others and foster collaboration and teamwork.
• Strong project management and organizational skills with a track record of delivering multiple concurrent projects successfully.

Physical Demands

• General Office - Prolonged sitting ability to communicate face to face in person or on the phone with teammates and clients frequent use of PC/laptop occasional lifting/pushing/pulling of backpacks computer bags up to 10 lbs.

Travel Requirements

• No travel required

This position is NOT eligible for employment visa (e.g. H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis.

Key has implemented a role-based Mobile by Design approach to our employee workspaces dedicating space to those whose roles require specific workspaces while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result this role may be mobile or home based which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing