Reception and Guest Services Manager

Be the face the energy and the vision behind an exceptional new guest experience.

Were searching for a dynamic people centric Guest Services Manager to lead the creation of a brand new guest services operation within the stunning new Dublin city centre offices of one of the worlds largest consultancy firms.

This is a rare opportunity to shape a service from the ground up designing the guest experience building your own team and setting the tone for a world class welcome.

As Guest Services Manager youll be the driving force behind every detail of the guest journey. Your creativity planning and passion for hospitality will define the service ethos at this prestigious location.
You will:

• Build inspire and lead a brand new guest services team
• Craft and deliver a standout visitor experience that reflects the firms culture and values
• Take full ownership of staff performance visitor flow and overall client satisfaction
• Use data and insights to identify opportunities innovate and continuously elevate the service
• Maintain a strong presence on the floor ensuring excellence is lived not just planned
• Develop trusted relationships with the clients team and key stakeholders
• Collaborate with other service partners to ensure seamless high value delivery

Why This Role Stands Out

• A high profile environment where your work truly shapes first impressions
• The chance to build a service from scratch with your vision your leadership your impact
• A collaborative partnership with a globally recognised consultancy firm
• A vibrant modern workplace in the heart of Dublin

If youre ready to lead with confidence charm and creativity to build something exceptional. Wed love to hear from you!

Hours: 40 hours per week shifts between 8am to 6pm Mon-Fri
Salary: 55000 per annum.

Qualifications :

Essential Experience & Background

• Proven experience leading a large high performing guest services or reception team within a corporate environment or a 5 star hotel
• Demonstrated ability to deliver premium high end service standards in a fast paced client focused setting
• Full understanding of the employee lifecycle including: Recruitment and selection; Onboarding and induction; Training and development; Performance management and appraisals; HR processes and employee relations (with support from central teams)
• Strong operational awareness with the confidence to take ownership of the staff and visitor journey from start to finish

Leadership & Communication

• An excellent communicator who can influence motivate and inspire at all levels
• A leadership style that naturally drives performance lifts morale and creates a culture where team members feel empowered and valued
• Ability to build strong positive relationships with clients stakeholders and partner service providers
• Comfortable being a visible hands on leader present in the day to day operation
• Experience of change management will be highly advantageous

Personal Qualities

• Vivacious charismatic and people focused with a natural flair for creating memorable experiences
• Warm personable and confident when engaging with guests clients and colleagues
• Passionate about service excellence with a genuine desire to elevate standards and innovate
• Equally comfortable shaping strategy as you are delivering a heartfelt welcome on the front line
• Driven proactive and energised by building something new and delivering it with pride

Overall Fit
This role is ideal for someone who thrives in a high profile environment loves leading from the front and brings both vision and personality to their work. Youll be the heartbeat of the guest experience. Setting the tone shaping the culture and inspiring a team to deliver exceptional service every day.

Additional Information :

Whats in it for you

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Remote Work :

No

Employment Type :

Full-time