Payment Operations Product Specialist

Were looking for an Emerging Currencies Product Specialist to join our team.: 

This role is a unique opportunity to have an impact on Wises mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

What Youll Do:

• Drive Strategy: Connect your work to our overall payment operations goals balancing new ideas with getting things done.

• Lead Projects: Take charge of projects from start to finish including planning testing and making improvements.

• Scale Operations: Find ways to make our payment processes more efficient reduce risks and increase automation for both new and existing products. This includes helping launch new payment routes and ensuring they are operationally scalable from day one.

• Collaborate: Work closely with engineering risk compliance customer support and finance teams to launch new products and improve existing ones.

• Manage Issues: Be the first point of contact for issues in your area working with risk teams to solve problems.

• Track Performance: Set and monitor key metrics (KPIs) for your domain using data to show impact and guide improvements.

Who You Are:

• Experienced: You have a background in payment operations or a similar analytical role ideally in FinTech. Knowledge of Latam or MEA payment markets is a plus.

• Problem Solver: You can identify problems understand their impact and break them down to find solutions.

• Data-Savvy: Youre comfortable using data to analyze performance identify issues and make decisions.

• Efficiency-Focused: Youre always looking for ways to reduce manual work and increase automation.

• Team Player: You communicate well and enjoy working with different teams to achieve common goals.

• Takes Ownership: Youre proactive take responsibility for your work and learn from experience.

• Adaptable: You can quickly learn new things and adjust to changing situations.

• Impact-Driven: You focus on delivering results that improve key operational metrics.

• Tech-Curious: You use AI to help with your tasks or are willing to learn how to leverage new technologies for efficiency.

Qualifications :

• Payments ops (or closely related) experience in a FinTech / cross-border payments context (or strong equivalent operational analytical experience).
• End-to-end project ownership: ability to lead initiatives from planning testing launch iteration.
• Operational scalability mindset: proven ability to improve processes reduce operational risk and increase automation / remove manual work.
• Strong cross-functional collaboration with teams like Engineering Risk Compliance Customer Support Finance (ability to align and execute with multiple stakeholders).
• Issue / incident ownership: comfortable being the first point of contact triaging coordinating resolution and driving fixes with risk/other teams.
• Data-driven decision making: able to define track and use KPIs to identify problems quantify impact and demonstrate improvements.
• Structured problem solving: can break down ambiguous problems prioritize and deliver practical outcomes (balance new ideas with getting things done).
• Ownership proactivity: takes responsibility follows through learns fast and adapts to change.

Nice-to-haves:

• Knowledge of LatAm and/or MEA payment markets (routes local rails providers operational constraints).
• Exposure to risk/compliance controls in payments operations (e.g. fraud/AML ops interfaces operational risk management).
• Stronger technical edge: experience partnering deeply with engineering on automation tooling or workflow improvements (even if not coding).
• AI/tooling fluency: actively uses AI or is demonstrably quick to adopt it to speed up analysis documentation monitoring or ops workflows.
• Experience in metrics design beyond basics (dashboards leading indicators SLA/quality metrics experimentation/impact measurement).

Additional Information :

• The monthly salary for the position is R$ 11.700

• This is a hybrid position located in Sao Paulo Brazil and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to relocation

• Youre eligible to work in Brazil we cannot sponsor Visas for this role.

Benefits:

• RSUs in a rapidly growing company

• Flexible working model 

• An annual self-development budget

• Health and dental allowance for you and your dependents

• Company-paid: Life Insurance and an EAP program

• Paid time off: 30 days vacation 3 Me days 1 volunteer day annually

• A paid 6-week sabbatical leave after four years

• 18-weeks of paid parental leave after a year with us and child care assistance

• Transportation vouchers

• Food (708 BRL per month) and meal (1166 BRL per month) vouchers

•  TotalPass access to 3500 gyms and studios throughout Brazil

• Click here to learn more about the benefits that we offer at Wise

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time