Application Support Engineer

This position is primarily responsible for working with customers to provide support for the companys patient document management system Quanum ECS (Enterprise Content Solutions) including embedded third party software and hardware. Quanum ECS is a mission critical client/server application involving Windows and web user interfaces document management workflow Oracle linux servers and hierarchical storage management.

Pay Range: $34.00 - $37.00/ hr

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Providing timely and accurate remote support for customers in order to resolve client software/peripheral issues. This requires advanced trouble-shooting techniques to identify and reproduce customer problem scenarios.
• Configuring/updating client application settings for desired customer functionality.
• Creating and maintaining knowledge base technical notes and documenting issues/resolutions in the case tracking system.
• Consulting with the software development team internal users and clients to drive better application performance.
• This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the team lead and other management as required.

Education Preferred:

• Bachelors degree in computer science or equivalent work experience.

Requirements:

• Experience with support/implementation/installation of a large client/server application.
• Minimum 1-2 years experience working with: Microsoft Windows Operation Systems Citrix web-based applications PC hardware and peripherals (scanners printers).
• Ability to read and interpret documents such as procedure manuals.
• Strong analytical skills to assess problems or unusual situations and develop solutions.
• Self-directed with considerable initiative
• Ability to handle multiple priorities simultaneously

• Occasional travel may be required

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