Client Service Associate

We are an established women-owned and women-led wealth management firm based in Rochester New York with approximately $140 Million in assets under management. Specializing in retirement income planning and comprehensive wealth management we work hand in hand with our clients to create sustainable income strategies designed to support a confident and comfortable retirement. With a consultative approach we provide highly personalized guidance tailored to each clients goals and resources. We evaluate each clients full financial picture including Social Security pensions investments tax considerations and estate planning to build thoughtful long-term strategies. As a firm we place strong emphasis on both client relationships and team well-being creating an environment that is supportive cohesive and collaborative. We are a small and dedicated team and every team member goes above and beyond to deliver an exceptional client experience.

The Client Service Associate will serve as a key point of contact for clients and provide support to the lead advisor helping to ensure that every aspect of the client experience runs smoothly and efficiently. This includes facilitating and maintaining ongoing client support answering general inquiries handling various client matters researching and resolving client service issues preparing required documents and performing administrative and operational tasks such as opening new accounts processing distributions and money movements updating beneficiaries and maintaining accurate client records. You are a critical thinker who anticipates subsequent events and approaches your work with care and accuracy. You have an unwavering ability to figure things out have a high emotional IQ love learning and are always finding ways to improve and expand your impact. The ideal candidate has some working knowledge of industry software systems and processes. For those who do not have prior experience in wealth management we are prepared to train to get you up to speed and we just need you to bring your excitement and willingness to learn.

General Responsibilities:

• Greet and welcome clients in a friendly and professional manner in person and over the phone
• Answer screen and route phone calls assisting clients directly or taking messages as appropriate
• Prepare and ensure new account paperwork is successfully submitted which includes preparing forms obtaining appropriate signatures preparing documentation to upload and coordinating rollovers
• Handle routine matters for client accounts including processing name and address changes beneficiary changes bank authorizations and answering client questions
• Track outstanding client service items; proactively address outstanding issues and provide updates
• Correspond with clients to resolve client service challenges as they arise
• Create and maintain accurate client records in the CRM system (Redtail) ensuring all confidential and required information is securely stored
• Assist in preparation for client meetings and calls; send out agendas and prepare materials including client illustrations graphs charts reports etc.
• Support the lead advisor with processes related to prospective clients
• Schedule meetings and manage calendars for the lead advisor
• Provide occasional overflow support to the client coordinator
• Perform various miscellaneous administrative client service marketing and general office management tasks as assigned

Qualifications:

• Bachelors degree highly preferred or equivalent work experience
• 1-3 years of progressive experience in wealth management highly preferred; candidates with experience in similar financial services environments such as accounting banking investment operations insurance or mortgage industry roles with a focus on processing are also encouraged to apply
• Knowledge of industry-specific software preferred; familiarity with Redtail eMoney Osaic Broker Dealer Systems Pershing and AssetMark is a plus
• Strong technology skills and proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint) required
• Excellent follow-through and communication regarding status of open items
• Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
• Excellent interpersonal and communication skills; ability to communicate in a pleasant tactful and effective manner (both orally and in writing) and to handle difficult sensitive issues
• High level of professionalism and confidentiality with a strong attention to detail

Compensation & Benefits:

This is a full-time W-2 position. Base compensation ranges from $47000 to $52000 depending on experience with potential for higher compensation for candidates with direct industry experience. Additional benefits include bonus potential health insurance Simple IRA paid time off paid holidays and more.

Required Experience:

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