Deputy Director

Job Title: Deputy Director

FLSA Classification: Salaried/Exempt

Reports to: CEO

Department: Administration

Job Location: Tacoma WA; In-person work required.

Salary: $90000 - $100000 /year

Benefits: Medical dental and vision insurance; LTD; Term-Life Insurance; HRA; 401k retirement plan; 160 hours of Paid Time Off and 60 additional hours of sick leave each calendar year (prorated in the first year); 11 paid holidays per calendar year (prorated in the first year).

Organizational Overview

Established in Tacoma in 1906 YWCA Pierce County has devoted over a century to creating opportunities and ensuring safety for adults and children in the greater Tacoma community. As a pioneer in the domestic violence service field YWCA Pierce County opened Washington States first emergency shelter for domestic violence survivors in 1976. This milestone established YWCA Pierce County as a leader in providing comprehensive support services for domestic violence survivors.

As an inclusive non-profit organization YWCA Pierce County offers crucial assistance to domestic violence survivors and their children. Our services are accessible to all survivors regardless of race ethnicity gender gender identity or expression religion or sexual orientation. To overcome language barriers our bilingual staff and interpretation services ensure smooth transitions for all clients. Annually YWCA Pierce County supports over 5000 adults and children affected by domestic violence providing them with essential resources and support.

YWCA Pierce County is committed to transforming lives through safety healing and empowerment. Our comprehensive domestic violence support services include emergency shelter legal assistance support groups and community education programs. Join us in our mission to end domestic violence and empower survivors in the Tacoma community.

Job Summary

The Deputy Director is responsible for the oversight integration and continuous quality improvement of all survivor-facing services at YWCA Pierce County including emergency shelter advocacy counseling legal advocacy and childrens programs. This role ensures that services are trauma-informed survivor-centered culturally responsive and outcomes-driven while remaining compliant with Washington State federal and funder requirements.

The Deputy Director serves as the senior operational leader for programs and partners closely with the CEO to advance the agencys mission to support survivors of domestic and sexual violence through safe ethical and high-quality services.

Essential Functions & Responsibilities

Program Leadership & Strategy

• Provide executive-level leadership for all direct service and prevention programs including shelter advocacy counseling legal advocacy and childrens services.
• Translate organizational strategy into programmatic priorities goals and measurable performance metrics.
• Ensure consistent program standards across all sites and service lines.
• Serve as the senior program leader in the absence of the CEO

Trauma-Informed Service Quality & Survivor Safety

• Ensure all programs operate within trauma-informed survivor-driven empowerment-based service models.
• Monitor fidelity to best practices for domestic and sexual violence advocacy.
  Lead responses to critical incidents safety concerns and ethical situations involving survivors.
• Oversee confidential recordkeeping survivor rights protections safety planning and mandated reporting compliance under Washington law.

Program Compliance Funding & Performance

• Ensure compliance with Washington State licensing standards regulations and grant requirements.
• Oversee data collection outcomes tracking and continuous quality improvement efforts.
• Prepare for and lead funder monitoring visits audits and site reviews.
• Partner with the Development and Finance teams to support program sustainability and accurate grant reporting.

Leadership Supervision & Workforce Development

• Directly supervise Program Directors Clinical Supervisors and/or Program Managers.
• Provide coaching in trauma-informed supervision performance management and corrective action.
  Support leadership development succession planning and professional growth.
• Promote accountability while maintaining compassion in high-stress and high-acuity service environments.

Cross-Program Integration

• Ensure coordination across shelter advocacy counseling legal and childrens programs.
• Promote seamless survivor access to services and reduce barriers to safety and stability.
• Partner with Operations HR and Finance to align staffing models scheduling and resource allocation.

Community Partnerships & Systems Advocacy

• Represent the agency within coordinated community response systems.
• Maintain partnerships with law enforcement healthcare systems housing providers courts and culturally specific agencies.
• Advance systems-level advocacy to improve survivor access equity and safety throughout Washington State.

This is a general description of the responsibilities of this position and it is not inclusive of all job duties; other associated duties may be assigned. Work situations are varied and require organization and prioritization. Position requires the ability to work independently. Internal contacts include all levels of staff and management. External contacts may include federal state and local public agencies vendors and community organizations.

Knowledge Skills & Abilities

• Commitment to YWCA vision mission and values.
• Ability to demonstrate leadership vision and a value for diversity equity and inclusion.
• Strong working knowledge of trauma-informed care survivor-centered advocacy confidentiality and victimsrights.
• Demonstrated ability to lead in high-risk high-acuity environments.
• Ability to proactively solve problems create solutions and efficiencies across agency programs.
• Ability to interpret and discuss specific accounting terms and results in laypersons language to leadership staff and board.
• Ability to practice cultural humility and to collaborate with others who are significantly different in their identities views or life experiences.
• Ability to consistently demonstrate ethics trust and integrity.
• Ability to manage multiple tasks under tight deadlines.
• Ability to communicate clearly and effectively in a timely and professional manner.
• Ability to define problems collect data establish facts and draw valid conclusions.
• Ability to effectively present information and respond to questions from groups of managers clients customers the board of directors and the general public.
• Proficiency with Microsoft Office

Supervisory Responsibilities

The Deputy Director supervises the agencys Program Managers. As a Director this position is responsible for supervising in accordance with the agencys policies and applicable laws. These responsibilities include staff development training supervision consultation and performance evaluation. This position designs and develops the roles of the supervised staff and directs and redirects their work as needed. This position resolves staff conflicts and/or challenges as they arise.

Required Education & Experience

• Bachelors degree in social work Counselling Psychology Public Health or related field. (Masters degree is preferred.)Work experience may be considered in lieu of formal education.
• 5-7 years of progressive leadership experience in domestic violence sexual violence behavioral health or related social services.
• Experience with emergency shelter operations and 24-hour crisis response.
• Experience managing Washington state-funding programs including compliance and reporting.

Other Qualifications

• Must have the ability to transport oneself within Pierce County. If that includes driving your own vehicle then you must possess a current and valid Washington State Drivers license and insurance
• Acceptable criminal history record
• Completion of required new employee training and onboarding within the first 90 days of employment

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions. The work environment is typical of an office setting. The physical demands of the position are typical of an office position: computer work phone calls meetings presentations and occasional travel. While performing the duties of this job the employee is regularly required to sit talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee is occasionally required to lift and/or move up to 40 pounds.

We are committed to providing reasonable accommodations for pregnant people and individuals with disabilities including in the application process. If you need reasonable accommodations to participate in the application or interview process please send an email with the subject line Reasonable Accommodation Request to

Commitment to Inclusive Hiring

Research indicates that members of marginalized communities tend to underestimate their qualifications and apply only when they meet all the criteria in a job posting. If you are excited about this opportunity but are unsure if your past experience aligns with the job description we encourage you to apply. We would appreciate the opportunity to review your application and consider how your talents and experience can add value to this role.

YWCA of Pierce County is an equal opportunity employer and we do not discriminate in hiring or employment based on race color religion or belief gender pregnancy national origin height and weight citizenship marital or domestic partnership status sex sexual orientation gender identity or expression age disability military or veteran status physical characteristics such as height and weight or any characteristic protected by federal state or local law. YWCA of Pierce County recognizes and values the benefits of a diverse workforce.