Patient Care Coordinator Front Desk (Clinical Research)

Flourish Research is looking for motivated talented creative individuals who want to learn and grow in their careers while contributing to research that changes lives!We offer an excellent comprehensive benefits package a supportive and collaborative work environment and endless growth opportunities.

We are actively hiring a Patient Care & Front Desk Coordinator at the Century City site location. This site is part of our Greater Los Angeles oncology research network and was formerly operated as Valkyrie Clinical Trials. We are proud to welcome the Valkyrie team into the Flourish Research network.

The Patient Care & Front Desk Coordinator is an essential member of our team. They ensure smooth administrative operations while providing an impeccable patient experience in every interaction. This individual is responsible for creating a welcoming positive and supportive environment for patients and study participants. They are the gatekeepers setting the example of what patients can expect during their care journey at Flourish Research.

Shift: Monday-Friday 8:30 AM - 5 PM (occasional weekends)
Location: 2080 Century Pk E Suite 803 Los Angeles CA 90067
Compensation: $25/hr - $33/hr depending on experience
Benefits: Health dental and vision insurance plans 401(k) with a 100% employer match on the first 4% of employee contributions tuition reimbursement parental leave referral program employee assistance program life insurance disability insurance and 15 days of PTO 8 paid holidays and 2 floating holidays.

RESPONSIBILITIES

• Support site leadership and members of the research team by working on various projects as requested and assigned
• Manage front desk operations including greeting check-in and coordination of patients study participants and visitors
• Answer phones and manage clinic appointment scheduling including routing calls and handling high-volume communication with patients staff and vendors
• Coordinate schedule and follow up on patient appointments while monitoring provider schedules and clinic calendars
• Prepare maintain and verify patient charts registration and documentation for accuracyand completeness
• Guide patients through intake processes ensuring all required documentationis collected and complete
• Serve as a liaison between patients physicians study coordinators and internal teams to ensure seamless communication
• Assist with clinic flow to support timely patient throughput and resolve scheduling or operational issues
• Perform documentation and data entry within EMR and internal systems
• Ensure exam rooms are ready stocked and organized throughout the day
• Request and manage medical records and related documentation
• Communicate effectively with internal teams imaging centers billing administration and external partners
• Support monitor visit logistics including scheduling check-ins and room assignments
• Order track and manage site supplies snacks and general inventory
• Sort and distribute mail manage faxes and maintain organized clinical and regulatory files
• Manage invoices receipts and patient reimbursements
• Schedule maintenance and assist with basic procurement needs
• Assist in event planning and coordination
• Perform occasional local pickups or deliveries as needed
• Ensure compliance with HIPAA GCP IRB and company policies and procedures
• Maintain patient confidentiality and uphold professionalism in all interactions
• Assist with training new staff as needed
• Other clerical and administrative duties as assigned

• Minimum education requirement of a High School Diploma or an Associates Degree
• 13 years of administrative support experience preferably in a medical or clinical setting
• Medical office administrative experience is preferred
• Medical assisting experience is a plus
• Experience in a high-volume patient-facing healthcare environment strongly preferred
• Ability to manage high-volume calls scheduling and follow-up communications
• Strong attention to detail with the ability to maintain accurate records and documentation
• Excellent interpersonal customer service and communication skills (written and oral)
• Ability to collaborate with internal teams and external stakeholders
• Demonstrates professionalism integrity and accountability
• Strong decision-making skills and ability to handle sensitive situations with discretion
• Ability to prioritize multitask and adapt in a fast-paced changing environment
• Proficiency with Microsoft Office (Office365) and general computer systems
• Ability to work both independently and as part of a team
• Maintains confidentiality and aligns with company policies and core values

Flourish Research offers an excellent comprehensive benefits package a supportive and collaborative work environment and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others!

Flourish Research is where clinical trials thrive.

Flourish Research represents one of the industrys most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of oncology cardiology/metabolic disorders/renal CNS pulmonology and vaccines.

At Flourish Research we strive toward clinical trials and healthcare excellence means everyone deserves the best care regardless of their race color gender identity religion ethnicity physical abilities age sexual orientation or veteran status. We embrace employees customers and patients from these underrepresented groups to help make this vision a reality.

Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish is committed to a safe work environment where all employees customers and patients are included and treated with dignity and respect.

Flourish Research strives to build an organization that attracts and leverages diversity in our staff which reflects the diversity of our local communities. We promote education acceptance and inclusion because there is beauty in diversity. The more diversity we have in our team the more unique perspectives and ideas we share and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!

Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs and not on race color sex (including pregnancy and gender identity) citizenship status national origin ancestry gender sexual orientation age religion creed physical or mental disability genetic information marital status veteran status political affiliation or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.