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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Major Responsibilities:

• Conduct telephonic and video-based patient triage to assess symptoms medication tolerance and clinical concerns.
• Perform structured side-effect assessments and escalate findings to appropriate clinical staff as needed.
• Complete nurse visits focused on medication administration education (including injectables) and lifestyle/behavioral assessments.
• Provide comprehensive patient education on medications side-effect mitigation strategies lifestyle interventions and program requirements.
• Support pre-initiation workflows including baseline assessments laboratory coordination and pharmacy/provider collaboration.
• Participate in ongoing patient monitoring including safety labs refill timing and insurance or authorization requirements.
• Respond to patient communications via phone secure messaging and other approved channels within established service-level timeframes.
• Coordinate care and communicate patient updates with clinical administrative pharmacies payers and external providers.
• Document all clinical encounters assessments and communications accurately and timely within the EMR ensuring compliance with protocols.
• Participate in team meetings case discussions quality improvement initiatives and virtual visits while maintaining a secure private workstation environment.

Position Qualifications:
License/Certification/Education:
Required:

• Current and active LPN license

Experience/Skills:
Required:

• Minimum 2 years of clinical experience (ambulatory primary care specialty or telehealth preferred)
• Strong communication and patient education skills
• Ability to work independently in a remote environment
• Proficiency with telehealth technologies and remote patient communication

Preferred:

• Experience supporting patients with chronic disease management
• Clinical patient triage and symptom assessment evaluation
• Familiarity with electronic medical record systems preferably Epic

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.