Client Service Specialist

Position Summary

Focus Partners Wealth is seeking a Client Service Specialist to join our growing Boston-based team! The Client Service Specialist role is an exciting opportunity to work with a team that takes a comprehensive approach to financial planning delivering personalized advice aligned with each clients goals and long-term priorities.

In this role you will partner closely with Wealth Advisors to support and strengthen client relationships serving as the primary point of contact for operational and service needs. Youll take ownership of requests from start to finish manage multiple timelines and ensure work is completed accurately and thoughtfully. This is a role for someone who takes pride in getting the details right communicates clearly and who has the desire to grow within a collaborative team.

Primary Responsibilities

• Deliver accurate timely service to advisors and clients with a one-contact resolution mindset taking full ownership of issues through final resolution.
• Serve as the primary liaison among custodians the operations team advisors and clients providing end-to-end operational support including account openings maintenance asset transfers money movement required documentation and proactive follow-through on client- and advisor-initiated requests.
• Act as a strong advocate for our clients demonstrating empathy and understanding of their requests and needs.
• Manage and prioritize multiple advisor and client requests across email Microsoft Teams phone and Salesforce while providing excellent service.
• Maintain clear proactive communication with advisors and clients providing timely updates and managing expectations.
• Ensure precision and consistency in processing requests and transactions recognizing the importance of accuracy in a fiduciary environment.

Qualifications:

• 3 years in the RIA industry with custodian and client-facing service experience
• Strong self-initiated follow-through time management and problem-solving skills with consistent accuracy and care.
• Proficiency in Microsoft Office applications including Outlook Word Excel and PowerPoint and proven ability to learn other software and technology. Salesforce experience preferred.
• Clear and effective written and verbal communication skills. Demonstrates sound judgment and discretion when handling sensitive client information and financial transactions.
• Ability to manage multiple priorities in a fast-paced environment while working both independently and collaboratively.
• Strong interest in financial planning and investments with a desire to grow and develop in the role.
• An eagerness to work toward professional accreditations.

This position is a non-exempt position. The annualized base pay range for this role is expected to be between $70000-$72000 base salary compensation range. Actual base pay may vary based on factors including but not limited to experience subject matter expertise geographic location where work will be performed and the applicants skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package including but not limited to medical dental vision life insurance and 401(k). Please note that the job title is subject to change based on the selected candidates experience and education.

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About Focus Financial Partners

Focus is a leading financial services firm comprised of integrated wealth management family office and business management services. Blending deep expertise and expansive resources with a boutique client-first fiduciary philosophy Focus helps individuals families and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus visit follow the company onLinkedIn.

Focus is an equal opportunity employer and bases its employment decisions on the employee or candidates skillset and without regard to an employee or candidates race color religion sex (including pregnancy) gender identity sexual orientation national origin age disability genetic information veteran status or any other characteristic protected by local state and/or federal law.

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .

The following language is for US based roles only

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For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability.

For Montana Applicants: If hired the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section.

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the states workers compensation law. If you willfully provide false information about your ability to perform the essential functions of the job with or without reasonable accommodations you may be barred from filing a claim under the provisions of the Workers Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.