Platform Operations Analyst
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
$ 80000 - 120000
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Employee Applicant Privacy Notice
Who we are:
Welcoming collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the worlds largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection security decision-making analytics and regulatory compliance functionality combined with customized responsive and flexible programs to accelerate the success of all payments companies and solve tomorrows payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at role:
As a Platform Operations Analyst you will act as a key bridge between business stakeholders and technical teams. You are responsible for defining developing and implementing processes and toolsspecifically within Salesforce that simplify associate workflows and improve the experience for our stakeholders.
What You Will Be Doing
Business Analysis & Solutioning:Partner with internal stakeholders to understand operational needs document current-state workflows and develop end-to-end future-state designs.
Salesforce Administration & Development:Perform day-to-day Salesforce administration including user managementpermission sets and data integrity and develop Salesforce solutions using Flow Builder and other declarative tools to automate business processes. Maintain and update custom objects fields and page layouts to supportevolving business requirements.
Implementation Support:Partner to build and deploy tools ensuring technicalsolutions meet the defined business needs.
Testing & Demos:Organize and coordinate comprehensive end-to-end test casesfor User Acceptance Testing (UAT) and conduct user demos.
Change Management:Support the implementation and go-live of new features by helping establish training documentation and communication plans.
Continuous Improvement:Solicit user feedback to iterate on existing tools anddefine standard metrics to measure the outcome of implementations.
What Youll Need
Education:Bachelors Degree in a business or technical field.
Experience: 5 years of experience as a Salesforce Administrator/BusinessAnalyst
Technical Proficiency:Salesforce proven experience with Salesforce administration and declarativedevelopment (Flows Process Builder etc.). Salesforce Certification (Admin orApp Builder) is strongly preferred.
Communication:Strong verbal and written communication skills with the ability todistill complex concepts for different audiences.
Problem Solving:Ability to structure ambiguous problems and independentlydetermine methods to execute solutions with limited assistance.
Ability:to handle multiple tasks simultaneously while remaining self-directedand comfortable with shifting priorities.
Collaboration:Nurture positive working relationships within established networks and work effectively in a team-based environment.
Financial or payment industry experience.
Experience working in an Agile environment.
Lean Six Sigma experience or familiarity with process improvement methodologies.
Excellent proficiency in Google Suite and MS Office.
US-Based Base Compensation
$80000 - $120000 USD
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion (including religious dress and grooming practices) sex (including pregnancy childbirth and related medical conditions breastfeeding and conditions related to breastfeeding) gender gender identity gender expression national origin ancestry age (40 or over) physical or medical disability medical condition marital status registered domestic partner status sexual orientation genetic information military and/or veteran status or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to an inclusive culture. As part of this commitment Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process please let your recruiter know or email .
Due to insurance coverage issues we are unable to accommodate remote work from Hawaii or Alaska at this time.
Required Experience:
IC
About Company
Galileo is the financial technology platform connecting people with money and shaping fintech by offering core banking, card issuing, and payment processing and more.
