VP, Partner Success

At Campspot our goal is to help campground operators grow businesses and deliver great guest experiences. Were looking for a VP Partner Success who is deeply customer-centrica leader who sees our customers as partners takes pride in earning their trust every day and is passionate about helping campground operators succeed.

This is a senior highly visible role that serves as the steward of Campspots customer relationships after the sale. Youll lead our post-sale organizationfrom implementation and onboarding through support training retention and expansionand youll help us scale a customer experience that is responsive reliable and rooted in genuine partnership.

What youll lead

You will oversee leaders and teams responsible for:

• Implementation / Onboarding
• Customer Support (phones tickets knowledge management quality and scalable resourcing)
• Account Management (SMB Mid-Market Enterprise)
• Customer Training / Enablement
• Customer Operations (insights process tooling and operating cadence)

What youll do

• Champion the customer voice. Ensure Campspot consistently shows up for customers with empathy urgency and follow-throughespecially when issues matter most.
• Be a trusted partner to campground operators. Build strong durable relationships with key customers and ensure we understand their goals seasonal realities and operating constraints.
• Raise the bar on service. Set clear customer-facing standards for responsiveness and quality and build systems that consistently meet them at scale.
• Build an operating cadence. Create a metrics-driven rhythm across onboarding support and account managementso we learn quickly improve continuously and deliver predictable outcomes.
• Improve the onboarding experience. Ensure customers have a clear supported path to go-live and see value quicklyespecially our highest-value and most complex operators.
• Develop retention and growth playbooks. Establish best practices for renewals expansion and proactive engagement so customers feel cared fornot managed.
• Partner cross-functionally. Work closely with Sales Product and Engineering to reduce friction improve reliability and turn customer feedback into measurable improvements.
• Coach and develop leaders. Build a strong culture of ownership learning and customer-first decision-makingstrengthening the team through clarity and coaching.

What success looks like

• Customers describe Campspot as responsive reliable and genuinely invested in their success
• Faster time-to-value and a smooth onboarding experience that respects customer time and seasonality
• Consistently high-quality support experiencesespecially during critical operating moments
• A post-sale org that runs with clear ownership strong operating discipline and continuous improvement
• Strong executive engagement and multi-threaded relationships across key customers

What were looking for

• 10 years leading customer-facing teams in B2B SaaS (implementation support CS/AM)
• 5 years managing managers; ability to scale through leaders
• A customer-first mindset: you balance empathy with high standards and follow-through
• Strong operational and analytical rigor (KPI ownership staffing models segmentation process improvement)
• Executive presence and experience handling senior stakeholder conversations and customer escalations
• Ability to partner deeply across Sales Product and Engineering to drive outcomes

Location & travel

• We are looking to hire in-office with option to move to hybrid over time initially considering candidates only in the Grand Rapids MI or Denver CO metro areas.
• Travel expected: 1x/month including visiting customers and team locations
  
  

Compensation and Benefits

• Anticipated starting annual salary: $160k-$200k
• Competitive benefits including medical dental vision life and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment
• Employee camping credit to encourage getting outdoors and experiencing our product!

Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. Were looking to grow with people who embody our culture of learning collaboration and innovation. Today our portfolio includes two distinct but synergistic products:

1. Campspot Management Software ( is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities.

2. The Campspot Marketplace (and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspots inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.

Required Experience:

Exec