IT Service Delivery Analyst
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Job Location:
Redondo Beach, CA - USA
Hourly Salary:
$ 25 - 45
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
As an IT Service Delivery Analyst at Impulse you will provide frontline technical support for enterprise systems endpoints and workplace technologies. This role ensures reliable IT service delivery by diagnosing and resolving technical issues deploying end-user technology and supporting day-to-day IT operations across corporate and operational environments.
The analyst works closely with infrastructure networking and security teams to resolve incidents and maintain a stable computing environment.
Responsibilities
- Provide technical support for endpoint systems workplace applications and enterprise services
- Troubleshoot Windows macOS and Linux endpoint issues
- Support identity and access management requests
- Diagnose basic network connectivity issues including IP configuration DNS resolution and wireless connectivity
- Deploy and configure laptops desktops and mobile devices
- Support user onboarding and offboarding technology provisioning
- Troubleshoot workplace technology including printers and conference room systems
- Document troubleshooting steps and solutions in the IT service management platform
- Maintain hardware inventory and device lifecycle tracking
- Escalate complex issues to infrastructure networking or security teams
- Identify opportunities to streamline support workflows and reduce repetitive operational tasks
- Assist with installation and termination of low-voltage cabling for network and workplace technology deployments
- Support deployment of network equipment access points and workplace infrastructure
- Coordinate with vendors and facilities teams during technology deployments and workspace buildouts
- Safely operate ladders or lifts when required for infrastructure installation work
Minimum Qualifications
- 1 years of IT support or enterprise service delivery experience
- Experience supporting enterprise endpoint environments
- Experience with enterprise collaboration platforms
- Demonstrated networking knowledge including TCP/IP DNS and DHCP
- Experience working with an IT service management platform
- Strong troubleshooting and communication skills
Preferred Skills and Experience
- Strong troubleshooting and communication skills
Certifications (Preferred)
- CompTIA A
- CompTIA Network
- ITIL Foundation
- Microsoft or equivalent endpoint administration certifications
Physical Requirements
- Ability to lift and move equipment up to 50 lbs
- Ability to work on ladders or lifts during infrastructure installation
- Ability to work in office lab and operational environments
- Ability to perform structured cabling installation and termination
Additional Information:
Compensation bands are determined by role level location and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills education experience technical capabilities and internal addition to base salary for full-time hires you may also be eligible for long-term incentives in the form of stock options and access to medical vision & dental coverage as well as access to a 401(k) retirement plan.
Impulse Spaces spacecraft manufacturing business is subject to U.S. export regulations including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). This position requires applicants to be either U.S. Persons (i.e. U.S. citizen U.S. national lawful permanent U.S. resident (green card holder) an individual granted asylum in the U.S. or an individual admitted in U.S. refugee status) or persons eligible to obtain an export license from the U.S. Departments of State Commerce or other applicable U.S. government agencies. Learn more about the ITAR here.
Compensation bands are determined by role level location and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills education experience technical capabilities and internal addition to base salary for full-time hires you may also be eligible for long-term incentives in the form of stock options and access to medical vision & dental coverage as well as access to a 401(k) retirement plan.
Impulse Spaces spacecraft manufacturing business is subject to U.S. export regulations including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). This position requires applicants to be either U.S. Persons (i.e. U.S. citizen U.S. national lawful permanent U.S. resident (green card holder) an individual granted asylum in the U.S. or an individual admitted in U.S. refugee status) or persons eligible to obtain an export license from the U.S. Departments of State Commerce or other applicable U.S. government agencies. Learn more about the ITAR here.
Impulse Space is an Equal Opportunity Employer; employment with Impulse Space is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Required Experience:
IC
