Inside Sales Supervisor

No Relocation Assistance Offered
Job Number#171707 - Scottsdale Arizona United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

CP Skin Health Group is a place for your career to thrive! We offer opportunity challenge and a great team of driven and dynamic individuals. Encompassing the innovative skincare brands of PCA SKIN EltaMD and Filorga CP Skin Health Group is a fast-paced agile organization dedicated to providing skin care solutions that are backed by science.

CP Skin Health Group is a part of the Colgate-Palmolive family which provides our team with domestic and global career growth opportunities in all departments. Our rich benefits package includes medical dental vision matching 401K company-paid disability and more. Plus our employees have access to our amazing skin care products!

We are seeking an Inside Sales Supervisor to drive growth and success by executing effective strategies and initiatives within our inside sales team. The Inside Sales Supervisor is responsible for leading coaching motivating and managing a team of inside sales employees in an inside sales environment. This role focuses on driving performance to meet and exceed sales quotas through effective coaching process optimization and strategic planning. The Inside Sales Supervisor is responsible for the daily tactical leadership of the team and ensures that strategy is executed on the floor. This role focuses on real-time call queue management high-frequency coaching and ensuring the team meets daily activity metrics to drive PCA Skin and EltaMD brand growth.

This role is required to be in the Scottsdale office 4 days a week Monday through Thursdays. There is an option to work from home on Friday although some Fridays in office may be required. Start and end times may vary based on team coverage.

What You Will Do:

• Daily Floor Management: Monitor live call queues and CRM activity to ensure immediate response times and optimal coverage during peak hours.

• Performance Coaching: Conduct weekly 1-on-1 side-by-side coaching sessions with reps to improve sales process adherence objection handling and closing techniques. Follow the coaching process.

• Workflow Coordination: Distribute daily lead lists and marketing-generated leads to the team ensuring equitable distribution and timely follow-up.

• Quality Assurance (QA): Perform regular call monitoring and scoring based on established KPIs to ensure a premium customer experience and clinical accuracy.

• Onboarding Execution: Facilitate the day-to-day training for new hires including system navigation (CRM/Phone system) product knowledge basics and internal sales processes.

• Tactical Problem Solving: Act as the first point of contact for reps regarding system glitches shipping errors or immediate customer disputes before they are escalated to the Senior Manager.

• Customer Escalations: Ensure all assigned customer escalations are addressed in a timely and professional manner within 48 hours.

• Contest Coordination: Execute and track the results of the sales contests designed by the Senior Manager providing daily leaderboard updates to keep energy high.

• Data Entry & Reporting: Compile daily and weekly activity reports (dials talk time and orders processed) for review by the Senior Manager.

• Time & Attendance: Review daily punch-ins/outs and manage shift schedules to ensure the department is fully staffed during core business hours.

Required Qualifications:

• Bachelors degree

• 3 years of progressive experience in sales

• 1 year of lead or supervisory experience or demonstrated experience mentoring peers

• Proven track record of meeting and exceeding team sales quotas in a B2B environment

Preferred Qualifications:

• Expertise in Telephonic systems ( Five9 Call Shaper Nice In Contact / Verizon Textel) CRM software (ideally Salesforce or similar platform) and strong familiarity with work productivity tools (e.g. Outreach Google Workspace SAP)
• Licensed Aesthetician or experience in skincare industry

• Exceptional communication (written and verbal) presentation and interpersonal skills

• Strong analytical skills with the ability to interpret data and use it to drive coaching and strategic decisions

• High level of emotional intelligence enabling effective conflict resolution and personalized coaching

• A passion for training and developing early-in-career sales talent

Compensation and Benefits
Salary Range $86000.00 - $121000.00 USD

Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions please click here.

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