Patient Ambassador Medical Front Desk

General Accounts

Job Location:

Hatfield, PA - USA

Hourly Salary: $ 20 - 25

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Be the reason patients stay succeed and refer their friends.

At Total Performance Physical Therapy our front desk is not just admin work its the heartbeat of the patient experience.

Were looking for a high-energy people-first detail-obsessed Patient Ambassador who thrives in a fast-paced environment and knows how to connect communicate and drive results.

If you love talking to people staying organized and being part of a team that actually makes a difference this is your role.

Why This Role is Different

This is NOT a sit-behind-the-desk job.

You will:

Be the first impression AND lasting impression for every patient
Help patients commit to care and actually get better
Play a direct role in clinic growth and success
Work alongside a tight-knit high-performing team

What Youll Do (High Impact Work)

Greet check-in and build relationships with patients from day one
Schedule and manage patient plans of care (23x/week consistency)
Answer phones handle objections and guide patients into care
Collect payments and maintain accurate financial tracking
Keep schedules FULL (prevent cancellations fill gaps daily)
Communicate with therapists to ensure patient success
Track key metrics like arrival rate visits and scheduling efficiency
Support workshops events and patient reactivation efforts

This role is critical to ensuring patients start care fast stay consistent and complete their treatment plans

What Success Looks Like

Full schedules (minimal gaps)
Patients booked out 2 weeks in advance
Strong patient relationships retention
Daily collections completed accurately

What Were Looking For

Highly personable and confident communicator
Organized detail-oriented and task-driven
Comfortable handling patient conversations about scheduling payments
Able to multitask in a fast-paced clinic
Positive reliable and team-first mindset

Experience in medical front desk is a plus but NOT required.
We will train the right person.

Culture Matters Here

People dont join TPPT just for a job they stay for:

The team environment
The energy in the clinics
The ability to grow personally and professionally

We are a company that:

Moves fast
Holds high standards
Supports each other
And genuinely cares about patients

Schedule

Full-Time
Includes 23 evenings per week

If Youre Reading This

Youre probably someone who:

Likes being busy
Enjoys helping people
Wants to be part of something growing

Apply now we are hiring ASAP and interviews are already underway.

Compensation: $20.00 - $25.00 per hour

Benefits:401(k)401(k) matchingBonus based on performanceCompany partiesDental insuranceFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceBe the reason patients stay succeed and refer their friends.At Total Performance Physica...