Manager, UKI Customer Success Management (Strategic Accounts)

POS-31788

As the Manager of the Customer Success Strategic Accounts team you will be responsible for hiring developing coaching and leading a team of Customer Success Managers (CSMs) focused on helping HubSpots Corporate customers grow better.

You will partner cross-functionally with sales contract management onboarding technical support product and other teams to deliver a first-class customer experience and help drive long-term customer retention and growth with HubSpot.

This role is open in office hybrid or remote from Ireland or the U.K.

In this role youll get to

• Lead a team of 8-10 Lead CSMs that is dedicated to delivering a remarkable total customer experience
• Support and direct new and existing Lead CSMs in strategies to build durable customer value
• Serve as a coach and a leader helping to develop the skills of your team as they grow in their career
• Manage day-to-day operations of your team including: maintaining an accurate forecast managing escalations from your direct reports ensuring the delivery of high quality engagements throughout the customer lifecycle and ensuring teams properly document activities in a timely manner
• Champion initiatives to foster diversity inclusion and belonging within the team and among peers in management
• Analyze customer and performance data to make informed decisions about operational and process changes
• Contribute to and co-manage segment and organization-wide initiatives to enable CSMs

We are looking for people who have

• 3-5 years of experience in leadership roles with the ability to drive performance deliver feedback and mentor team members.
• Experience working at a marketing software management and/or consulting company
• A proven leadership ability to influence develop and empower employees to achieve their best in a fast-paced environment
• Record of success collaborating with all levels of internal management
• Experience navigating and resolving customer escalations
• A Proven track record of executing bold growth strategies and over-performing against company targets and expectations
• Excellent leadership organizational problem solving and decision-making skills
• A deep understanding of marketing sales and service best practices
• A background using data to analyze results and make decisions
• The ability to communicate effectively in small and large groups

We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.

India Applicants: link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe secure and trusted experience for all candidates. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.