Staff Analyst Referral Team (N377)

Salary Range: $6806.73 - $9820.80 monthly

SUMMARY

The Los Angeles County Department of Homeless Services and Housing (HSH)consolidates our countywide response to driving force behind HSH is increasing accountability and transparency improving care for people experiencing or at risk of homelessness and streamlining collaboration with partners including services providers the Countys 88 cities and unincorporated areas to deliver high-quality life-saving care. Staff schedules are based on business need and may include the option of a hybrid work schedule where employees work remotely and from the office. The County Benefits Eligibility Services Team (CBEST) is a program of County HSH. CBEST was created to support people experiencing or at risk of homelessness with complex clinical needsto obtain benefits from the Social Security Administration.

ESSENTIAL FUNCTIONS

The Staff Analyst Referral Team(also referred to as position) willbe responsible foroverseeing the staff and processesforall CBEST referrals. This process includesscreening referrals for basic eligibilityforSocial Security Supplemental Security Income (SSI)Social Security Disability Insurance (SSDI)and California Cash Assistance Program for Immigrants (CAPI) in addition to screening for the need to referparticipants to external partners forVeteran Disability benefitsand housing position is also responsible forestablishingandmaintaining relationships with referral partners ( private hospitals other County agencies community-based organizations etc.) across target areas to coordinate the receivingandprocessing of CBEST client referrals. The positionmayrequire travel to all eight Los Angeles County Service Planning Areas to attend various meetings conducttrainingsand make presentationsas applicable.

Duties and responsibilities include but are not limited to the following:

• Oversees staff and administrative processespertaining toall CBESTreferralswhich includes referrals triage for urgency and prioritization based on disability allegations.
• Maintains accuracy and compliance with reporting and data requirements provides data entry/input compilation and data retrieval analysis on various databases spreadsheets documents and reports etc.
• Supervision of an array of clerical programmatic and/or administrative personnel as needed; may act as lead on projects meetings etc. as applicable.
• Provides on-going technicalassistanceon complex issues to staff partners and contract agencies;assistsin the analysis of problems and identification of solutions;assistsin project modifications as needed to achieve project goals andobjectives.
• Compiles reports on incoming referrals with guidance fromthe Associate DirectorandCBEST Performance Improvement and Metrics Team.
• Supervises staff to develop prepare and/ormodifyreporting correspondence to internal and external entities as needed; may respond verbally and/or in writing to an array of requests for information specific to the CBEST program.
• Oversees establishes and maintains relationships with referral partners (e.g. Los Angeles County Departments of Mental Health Public Social Services Children and Family Services Military and Veteran Affairs Sheriff; Los Angeles Homeless Services Authority; community-based organizations;service providers etc.) across target areas to coordinate and support the receiving and processing of referrals.
• Works closely with the veteran and justice-involved entities (e.g. Los Angeles County Jails Mens Central Jail Pitchess Detention Center Twin Towers Correctional Facility Century Regional Detention Facility and North County Correctional Facility)regardingreferrals; engages with referring partners to provide updates on client status as needed.
• Maintains roster of referring partners;facilitatespresentations/trainingsonCBESTcriteria and referral eligibility to increase the referral volume.
• Mayassistwith contract monitoring activities including annual administrative and programmatic monitoring; adheres to federal state county and city policies and guidelines andcomplies withaccomplishingany assigned task/s on the job accordingly.
• Frequent use of an array of Microsoft Office Suite software programs such as Word Excel PowerPoint Access Adobe Reader One Note Outlook Publisher Outlook etc.
• Performs other duties as assigned.

JOB QUALIFICATIONS

Four or more years of highly complex administrative or supervising experience in the health housing social services or related sectors.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance of the Live Scan process with the County of Los Angeles.

Other Skills Knowledge and Abilities

In addition the following qualifications are highly desirable:

• Hassignificant experiencemanaging a referral-assignment program orsubstantially similarprogram; Including Supervision and direct management of multiple staff; Recent and thorough knowledge of all aspects of the CBEST program;Including eligibility criteria ability to recognize and triage urgent cases and routingthem to appropriate nextsteps;
• Experience supervising multiple staffin a referral-assignment program orsubstantially similarprogramtomaintainexcellent performance during periods of change growth and shifting priorities.
• Promotes interdisciplinary collaboration fosters teamwork; has excellent boundaries and interpersonal skills.
• Excellent organizational skills good at multitasking; works in a collaborative manner across the organization to achieve departmental and overall organizational goals.
• Ability to make thoughtful decisions and exercise sound judgment; be self-directed assertiveresourcefuland creative in problem solving.
• Ability to be a thoughtful listener and adept at capturing feedback; give and receive constructive criticism; use diplomacy in all aspects of the role.
• Bi-lingual capacity in an LA Countythreshold language isbeneficial.

PHYSICAL DEMANDS

Stand:Frequently

Walk:Frequently

Sit:Frequently

Reach Outward:Occasionally

Reach Above Shoulder:Occasionally

Climb Crawl Kneel Bend:Occasionally

Lift /Carry:Occasionally - Up to15lbs.

Push/Pull:Occasionally - Up to15lbs.

See:Constantly

Taste/ Smell:Not Applicable

Reach Above Shoulder: Occasionally

Climb Crawl Kneel Bend: Occasionally

Lift / Carry: Occasionally - Up to 15lbs

Push/Pull: Occasionally - Up to 15lbs

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5 hrs/day)

WORK ENVIRONMENT

General Office Setting Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age (40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.

Required Experience:

Staff IC