Account Specialist (Starlink Product Growth)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

ACCOUNT SPECIALIST (STARLINK PRODUCT GROWTH)

Starlink is delivering high-speed low-latency internet to the worlds most remote regions and the Product Growth team is at the forefront of this mission. As an Account Specialist within Starlink Product Growth you will serve two critical functions: managing affiliate partner accounts across the Consumer segment globally and supporting the rollout of new operational initiatives alongside our Process Specialists. From onboarding and activation to long-term growth you will manage key elements of the customer lifecycle while also driving process improvement and operational efficiency across the team.

This role is an individual contributor position focused on both external partner relationship management and internal execution. Ideal candidates are highly organized autonomous and energized by solving problemswhether that means being a trusted POC for a global affiliate partner or streamlining a cross-functional workflow.

RESPONSIBILITIES:

Account Management

• Serve as the primary point of contact for Consumer segment affiliate partner accounts globally managing relationships from onboarding through long-term growth
• Coordinate operational milestones for partner accounts including order readiness checks fulfillment tracking and activation follow-ups
• Work cross-functionally with business development operations finance and support to ensure smooth partner handoffs and timely issue resolution
• Track and escalate blockers or execution risks ensuring partner and internal timelines are met
• Maintain internal documentation trackers and tooling that support a reliable and consistent partner experience at scale
• Assist in the rollout of new tools process updates or system enhancements by gathering partner feedback and supporting implementation

Product Operations Rollout

• Apply the Algorithm to streamline process workflows by challenging requirements deleting unnecessary steps and simplifying procedures; improve cross-team and customer-facing workflows
• Identify inefficiencies and propose improvements that reduce manual effort or increase consistency across accounts and operations
• Implement data management workflows and enhancements to reduce administrative overhead for managing the expanding consumer base
• Collaborate with software development sales finance fulfillment and enterprise account management to define and simplify cross-team handoffs
• Build and manage tools to communicate schedules identify critical paths and dependencies and track progress toward operational goals
• Identify system gaps and lead implementation of enhancements automations and effective fixes to improve internal interfaces
• Create revise and maintain documentation to implement organizational process improvements
• Routinely communicate project status milestones and roadmaps to stakeholders
• Contribute to a culture of continuous improvement by proactively spotting gaps and offering solution

BASIC QUALIFICATIONS:

• Bachelors degree; OR 2 years of professional experience in operations customer support account management or process coordination
• 1 years of experience interfacing with customers overseeing operational improvements customer support or process coordination

PREFERRED EXPERIENCE:

• Highly organized and motivated to simplify complexity
• Clear communicator comfortable working across multiple stakeholders and teams including external partners
• Curious and proactiveeager to understand how things work and improve them
• Experience with account management project coordination or customer lifecycle support
• Experience with tools like Excel Smartsheet Confluence Salesforce Tableau or PowerBI
• Data analysis skills in Excel SQL and/or Business Intelligence tools
• Experience with a high-volume consumer product
• Understanding of root cause analysis and Six Sigma or other lean manufacturing concepts
• Experience managing complex projects and assessing schedule dependencies risks and conflicts
• Experience with global operations billing or understanding how money moves through a business
• Excellent troubleshooting and problem-solving skills
• Experience using Microsoft Office products (Outlook Excel PowerPoint Word)

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations
• Some travel to SpaceX sites and/or partner locations may be required

COMPENSATION AND BENEFITS:

Account Specialist / Level I: $80000.00 $100000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.