Lead Analyst, Sales and Marketing Platforms

You Belong Here

The Protiviti Career provides opportunity to learn inspire and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission:We Care. We Collaborate. We Deliver.

At every level we champion leaders who live our values ofintegrity inclusion innovation and commitment to success. Imagining our work as a journey we believe integrity guides our way inclusion moves us forward together innovation creates new destinations and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You

We are looking for a Digital PlatformsLeadAnalyst to join our team. Protiviti works in a hybridenvironmentand this role requires that you work in-person in our office several times per week.

What You Can Expect

As a Digital Platforms Lead Analyst you will lead the design strategy vision and execution for the portfolio of sales and marketing related applications and integrations including but not limited to Salesforce. You will drive and facilitate the right discussions with executives to identify business capabilities in relation to current and future business objectives.

What You Will Be Doing

Product Scope Define Strategic Initiatives & Plan on Design

• Create and maintain business capability data process and technology inventories.

• Work with multiplecapabilityand functional teams to gather and document the structure of the organizations business and technology landscape.

• Lead build manage enhance business capability model along maturity and optimization framework to drive enablement of the longer-term roadmap.

• Collaborate with product squad (engineering product management and research) to improve existing products and services or help lead the creation of new or expanding products and services.

Design Strategy Discovery and Experimentation

• Partner in the strategic planning process byproviding inputto the scope definition of strategic initiatives leveraging capabilitiesand developing capability heatmaps to highlight impacts dependencies overlaps and opportunities.

• Key Deliverables include (butarenot limited to):CapabilityModels Capability Heatmaps Capability Maturity AssessmentsandCapability Roadmaps.

• Help define a human-centered approach fordigital transformation experiences.

• Producematerials and facilitatecollaborative cross-functional design sprints.

• Conduct user research.

• Work closely with solutionandtechnical architects to deliver business architecture artifacts needed forend-to-end Architectureand solution architecture approaches.

• Present recommendations and solutions clearly and concisely.

• Guide creation of style guides patterns anddesign languagesystem.

• Integrate knowledge of enterprise or business-segment strategy when leading programs and projects within areas of expertise.

User-Centered Agile Delivery

• Lead the definitionofjob storiesin partnership with product and business stakeholders to driveproduct backlogprioritization.

• Create high-fidelityinteractive prototypes to refine designs test desirability with users and validatebacklogsahead of development.

• Evaluatetechnical constraints and businesstradeoffsto ensure they arereflected in design solutions.

• Drive user testing with the research team translating insights into design improvements.

• Set standards for workflows design systems and handoffs

Leadership

• Coach and mentor junior analysts to improve consistency and delivery across product squads.

• Structure methods and principles for productive critique.

• Develop team members professional growth.

• Communicate vision strategy and outcomes for design team.

• Define rubric and system to assess team member performance.

What Will Help You Be Successful

• Advancedskills in business and functional requirements gathering data analysis functional testing process mappingworkflow documentationandUAT planning and execution.

• Ability to translate insights into clear requirements documentation process mapping and workflow design.

• Experience implementing and supporting Salesforce solutions across various business functions ensuring alignment with organizational goals and user needs.

• Solid understanding of core Salesforce features and capabilities including data modeling automation tools integrations and user interface customization.

• Highly proficient in analysis tools (e.g.Salesforce ReportingSQLPowerBI Python Microsoft Excel) backlog management tools (e.g.GearsetAzure DevOps Jira)visual collaboration tools (e.g.Mural Miro or Freehand) and user experience/prototyping tools (e.g. Figma Adobe XD or Sketch).

• Solid understanding of sales and marketing technology ecosystems (CRM opportunity lifecycle management campaign tools analytics platforms).

• Expertunderstanding of design thinking and phases of the design process. Experience facilitating design thinking group workshops.

• Excellent oral/written communication skills.

• Ability to manage multiple tasks with excellent time management skills.

• Experience collaborating with diverse teams in a dynamic rapid growth environment.

Your Educational and Professional Qualifications

• Bachelors degree in relevant discipline or equivalent relevant work experience.

• 5 years of experience.

Our Hybrid Workplace

Protiviti operates in a hybrid work environment meaning all employees are expected to achieve a blend of in-person and remote work. This model creates meaningful experiences for our people and clients while offering a flexible environment. The expected ratio of remote to in-person work will vary by team and other business factors. Local and/or out-of-state travel is required based on our project and internal client commitments.

#LI-Hybrid