Community Outreach Intake Specialist
Share
Job Location:
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Vision insurance
Position Summary
Wrapped N Love Home Care is seeking a Community Outreach & Intake Specialist to drive referral growth strengthen community partnerships and oversee the intake and on-boarding process for new clients.
This is a field-based boots-to-ground role combined with structured intake coordination. The ideal candidate is relationship-driven performance-oriented and comfortable working in a KPI-focused environment where results responsiveness and execution matter.
This role bridges community outreach and operational on-boarding ensuring that referrals convert efficiently into active starts of care while maintaining a smooth and professional client experience.
Key Responsibilities
1. Community Outreach & Referral Development
Build and maintain strong relationships with referral sources including hospitals facilities social workers case managers and community partners.
Conduct in-person outreach visits to expand agency visibility and referral opportunities.
Develop and grow new referral partnerships (power partners) within assigned territories.
Maintain consistent follow-up and engagement with existing referral sources.
Build and maintain strong relationships with referral sources including hospitals facilities social workers case managers and community partners.
Conduct in-person outreach visits to expand agency visibility and referral opportunities.
Develop and grow new referral partnerships (power partners) within assigned territories.
Maintain consistent follow-up and engagement with existing referral sources.
2. Referral Management & Conversion
Serve as the primary point of contact for incoming referrals.
Respond quickly to new referral inquiries and initiate outreach to families or representatives.
Guide prospective clients through service options and onboarding steps.
Manage follow-up cadence to improve referral-to-start-of-care conversion rates.
Serve as the primary point of contact for incoming referrals.
Respond quickly to new referral inquiries and initiate outreach to families or representatives.
Guide prospective clients through service options and onboarding steps.
Manage follow-up cadence to improve referral-to-start-of-care conversion rates.
3. Intake & Client Onboarding
Conduct intake assessments and onboarding visits (including Medicaid and transfer clients).
Ensure all intake documentation is complete accurate and compliant.
Coordinate collection of required authorizations consents and service agreements.
Prepare completed onboarding files for handoff to the care coordination team.
Conduct intake assessments and onboarding visits (including Medicaid and transfer clients).
Ensure all intake documentation is complete accurate and compliant.
Coordinate collection of required authorizations consents and service agreements.
Prepare completed onboarding files for handoff to the care coordination team.
4. KPI & Performance Execution
Track and manage performance metrics related to response times conversion rates intake completion referral source growth and contribution to billable hour growth.
Maintain accurate real-time tracking and documentation within company systems.
Participate in weekly KPI review discussions and performance evaluations.
Track and manage performance metrics related to response times conversion rates intake completion referral source growth and contribution to billable hour growth.
Maintain accurate real-time tracking and documentation within company systems.
Participate in weekly KPI review discussions and performance evaluations.
Performance Expectations
Success in this role is measured by:
Referral responsiveness and follow-up discipline
Referral-to-start-of-care conversion performance
Intake completion volume and accuracy
Growth of active referral sources and community partnerships
Contribution to billable hour growth
Tracking accuracy and operational reliability
Referral responsiveness and follow-up discipline
Referral-to-start-of-care conversion performance
Intake completion volume and accuracy
Growth of active referral sources and community partnerships
Contribution to billable hour growth
Tracking accuracy and operational reliability
Ideal Candidate Profile
Experience in healthcare outreach intake admissions sales or community relationship building preferred
Strong communication and relationship-building skills
Highly organized with strong follow-up habits
Comfortable working independently in both field and office environments
Performance-driven mindset with ability to work toward measurable goals
Strong problem-solving skills and professional judgment
Ability to balance speed accuracy and empathy during intake conversations
Strong communication and relationship-building skills
Highly organized with strong follow-up habits
Comfortable working independently in both field and office environments
Performance-driven mindset with ability to work toward measurable goals
Strong problem-solving skills and professional judgment
Ability to balance speed accuracy and empathy during intake conversations
Work Environment
Combination of community-based outreach and office-based intake coordination
Local travel required for facility visits meetings and on-boarding appointments
Collaborative growth-focused environment emphasizing accountability and results
Local travel required for facility visits meetings and on-boarding appointments
Collaborative growth-focused environment emphasizing accountability and results
Compensation & Incentives
Hourly compensation based on experience
Eligibility for discretionary performance recognition bonuses tied to KPI performance (not commission-based)
Eligibility for discretionary performance recognition bonuses tied to KPI performance (not commission-based)
Compensation: $21.00 - $24.00 per hour
Professional caregivers go by many names: homemakers home care aides home health aides certified nursing assistants personal care assistants direct care workers. No matter the name what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to Home Care Evolution Corporate.
Required Experience:
IC
