Patient Account Representative
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Job Location:
Terrell, TX - USA
Hourly Salary:
$ 16 - 17
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Patient Account Representative manages patient accounts by negotiating payment plans resolving billing inquiries and supporting timely collection of outstanding balances while ensuring compliance with company policies and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handle high-volume inbound calls relatedto claims and statement inquiries from patients insurance companies and lawoffices.
Make outbound calls to resolve delinquentaccounts through patient payment arrangements.
Process credit card and ACH transactionsefficiently and accurately.
Ensure compliance with state and federalcollections regulations as well as HIPAA requirements.
Other job-related duties as assigned.
EDUCATION AND EXPERIENCE
High School Diploma or equivalent (GED)required
Bilingual in English and Spanish a plus
At least six months of experience incustomer service collections healthcare billing or patient accounts required.
KNOWLEDGE SKILLS AND ABILITIES
Strong oral and written communicationskills to interact effectively with customers and all levels of management
Proven ability to prioritize tasks solveproblems and manage multiple responsibilities simultaneously
Strong interpersonal skills with theability to collaborate effectively in a team environment
Proficient in general computer skillsincluding word processing spreadsheets and email applications
Knowledge of HIPAA compliance regulationsand ability to handle sensitive patient information appropriately
Emergicon requires satisfactory pre-employment background check and drug screen.
Required Experience:
Unclear Seniority
About Company
PRIMARY FUNCTIONSThe Helpdesk Analyst II is responsible for providing frontline technical support to end-users, ensuring smooth daily IT operations across...
