Japanese speaking Customer Success Specialists

FlowDesk CX

Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Kuala Lumpurs global tech and service sector is thriving and we are looking for a professional who understands that quality isnt just a goalits a requirement. We are seeking a Japanese-speaking Customer Success Specialist to represent a world-renowned brand in the heart of Malaysia.

This isnt a standard support role; its a position for a brand ambassador who can deliver the high-level professional etiquette and precision that the Japanese market demands.

The Role in Focus:

Strategic Communication: You will be the primary point of contact for Japanese-speaking customers providing a seamless shopping experience via phone and email.
Operational Integrity: You will manage sensitive payment data and online orders with 100% accuracy and a focus on data security.
Brand Advocacy: Youll resolve complex concerns with empathy and Omotenashi spirit ensuring brand loyalty stays at an all-time high.
Knowledge Sharing: Youll stay at the forefront of industry trends and provide feedback to improve the global customer journey.

Who fits this profile

Language Proficiency: Native or C2 level Japanese (read/write/speak) and a strong B2 level of English for our international office environment.
Educational Background: A Bachelors Degree or Diploma in any field.
Experience: At least 6 months in a customer-oriented role. (Fresh graduates in Communication English or related fields are also welcome!).
Soft Skills: High emotional intelligence a proactive attitude and the ability to maintain composure in a fast-paced environment.

What Kuala Lumpur offers you: Beyond the vibrant multicultural lifestyle of KL we provide a premium benefits package: Financial Excellence: A competitive salary that includes a specialized Japanese Language Allowance. Performance Incentives: Monthly rewards based on project success and KPIs. Comprehensive Care: Medical insurance and full leave benefits under Malaysian labor law. Long-term Growth: Structured onboarding and a clear internal mobility path within a global industry leader.

Ready to represent a global icon

Kuala Lumpurs global tech and service sector is thriving and we are looking for a professional who understands that quality isnt just a goalits a requirement. We are seeking a Japanese-speaking Customer Success Specialist to represent a world-renowned brand in the heart of Malaysia. This isnt a stan...

This isnt a standard support role; its a position for a brand ambassador who can deliver the high-level professional etiquette and precision that the Japanese market demands.

The Role in Focus:

Strategic Communication: You will be the primary point of contact for Japanese-speaking customers providing a seamless shopping experience via phone and email.
Operational Integrity: You will manage sensitive payment data and online orders with 100% accuracy and a focus on data security.
Brand Advocacy: Youll resolve complex concerns with empathy and Omotenashi spirit ensuring brand loyalty stays at an all-time high.
Knowledge Sharing: Youll stay at the forefront of industry trends and provide feedback to improve the global customer journey.

Who fits this profile

Language Proficiency: Native or C2 level Japanese (read/write/speak) and a strong B2 level of English for our international office environment.
Educational Background: A Bachelors Degree or Diploma in any field.
Experience: At least 6 months in a customer-oriented role. (Fresh graduates in Communication English or related fields are also welcome!).
Soft Skills: High emotional intelligence a proactive attitude and the ability to maintain composure in a fast-paced environment.