Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L. May be responsible for targeted clients stable regions and/or medium sales territories.

Manage customer accounts following up with customers for administrative purposes and providing troubleshooting assistance for orders account statuses and other problems by phone or e-mail.

Perform operational activities such as creation of accounts setup of items management of E-commerce platform orders follow business processes and policies to ensure compliance.

ITO Presales support customer inquiries quote preparation.

OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support order entry and order management support up to shipment and invoicing.

Finance Support Key contact for customers and sales teams to resolve financial issues billing disputes credit memos collections and payments including credit card transactions.

Identify and execute on opportunities for continuous improvement that impact on customer satisfaction productivity and cost control.

Build customer satisfaction through outstanding relationships and communications.

Work within predefined targets and metrics KPI oriented.

Bachelors degree or diploma from an accredited university or college

At least 3 years of experience in a customer service or sales position

Strong oral and written communication skills.

Must be proficient with MS-office

Knowledge in SAP

Additional experience working in field activities Sales Support or Sales Force is preferred

Established analytical ability

Knowledge French is an asset

Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)

Teamwork oriented and demonstrate high level of initiative problem solving information seeking and eager to learn.

Ability to work in a fast paced high stress environment with multiple simultaneous priorities

Strong organizational and time management skills