Analyst II ServiceNow CMDB & Knowledge Management

WHAT YOULL DO:

CMDB (Configuration Management Database):

• Support the maintenance administration and enhancement of the CMDB in ServiceNow.
• Perform regular data quality audits using CMDB Health Dashboards identifying and resolving orphan stale or duplicate CIs.
• Collaborate with asset management IT operations and infrastructure teams to validate CI data and ensure alignment with the Common Service Data Model (CSDM).
• Assist in defining and maintaining CI classes relationships and attributes based on organizational requirements.
• Contribute to CMDB governance policies standards and procedures to ensure the long-term health and usability of the platform.
• Participate in CMDB audits and compliance activities.

Knowledge Management:

• Serve as the primary analyst and administrator for the ServiceNow Knowledge Management module.
• Assist in designing and implementing knowledge workflows approval processes and article lifecycle management.
• Monitor and report on knowledge article usage feedback and quality ensuring content remains accurate relevant and accessible.
• Work with knowledge owners and contributors across departments to promote knowledge sharing standardization and taxonomy alignment.
• Develop and maintain a knowledge base structure (categories templates metadata) for optimal user experience and searchability.
• Support Knowledge-Centered Service (KCS) practices if applicable.

WHAT YOULL BRING:

• In-depth understanding and background in ITOM Visibility (ServiceNow Discovery & Service Mapping) CMDB and Knowledge Management administration.
• Strong hands-on experience with MID Server installation configuration and management.
• Familiarity with protocols used in Discovery (e.g. WMI SSH SNMP PowerShell) and experience integrating via REST/SOAP APIs.
• Experience integrating the ServiceNow CMDB with external data sources (e.g. SCCM Workspace One UEM Intune Kandji Tanium) utilizing Service Graph Connectors or custom integrations.
• Experience developing and maintaining CMDB technical design standards aligned with the CSDM framework.
• Experience designing relevant Knowledge Management Frameworks and Knowledge bases on the ServiceNow Knowledge application.
• Experience working with stakeholders to evaluate enhancement requests providing design recommendations and documenting technical requirements.
• Strong technical leadership skills and a solid understanding of overall IT infrastructure (networks servers virtualization cloud).
• Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences.
• Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion.
• Demonstrated ability to prioritize and balance multiple activities effectively

REQUIREMENTS:

• In-depth understanding and background in CMDB ServiceNow Discovery and Knowledge Management administration on ServiceNow Platform.
• Experience developing and maintaining CMDB technical design standards.
• Demonstrated experience creating/maintaining CMDB technical documentation.
• Experience working with stakeholders to evaluate enhancement requests providing design recommendations and documenting technical requirements.
• Experience designing relevant Knowledge management Frameworks and Knowledge bases on the ServiceNow Knowledge application.
• Experience integrating the ServiceNow CMDB with external data sources (e.g. SCCM Workspace One UEM) Intune Kandji Tanium and data consumers.
• Excellent understanding of Knowledge Management practices and industry standard frameworks that can be implemented in ServiceNow.
• Strong technical leadership skills.
• Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences.
• Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion.
• Demonstrated ability to prioritize and balance multiple activities effectively.
• Resourcefully takes the initiative to accomplish goals and objectives.
• Strong understanding of the overall IT infrastructure.

The pay range for this position is $85000-$110000/yr USD.

About Skechers

Skechers a global Fortune 500 company developsand markets a diverse range of lifestyle and performance footwear apparel and accessories. Serving over 180 countries and territories Skechers connects customers to products through department and specialty stores e-commerce and digital stores and through our more than 5300 Skechers retail locations.

Equal Employment Opportunity
Skechers is committed to providing a safe inclusive and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race color religion gender gender identification and expression national origin marital status age disability genetic information military status sexual orientation or any other protected characteristic established by local state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing
To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The skills abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities who are otherwise qualified for the job position to perform the essential functions.