Client Access Specialist

Job Title: Client Access Specialist (Sales-Focused)

Location: Remote (U.S.-based - CST/EST preferred)

Compensation:$18-22

Bonus Potential: Uncapped monthly bonus based on individual performance. Top performers can earn $4800/year or more in bonuses.

Join ACES as a Client Access Specialist and help families take the first step toward life-changing autism care. This role sits at the front end of our client journey and functions as a key driver of growth. The team is performance-oriented accountable to lead qualification targets and responsible for delivering a high-quality experience to prospective clients.

We are looking for individuals who bring inside sales experience are energized by targets and want to grow with a company that makes a measurable impact.

Key Responsibilities

Handle inbound and outbound inquiries via phone text and email

Qualify leads using defined intake criteria (diagnosis location insurance etc.)

Educate families about ACES services and guide them through the application process

Maintain accurate timely records in CRM and track each lead through to resolution

Manage a high volume of leads while maintaining responsiveness and quality

Meet or exceed weekly outreach and qualification quotas

Collaborate cross-functionally with Intake Welcome Center and Marketing teams

Participate in ongoing training to improve sales techniques and process efficiency

Performance Metrics

Qualified leads per week/month

Time-to-first-response and overall responsiveness

Lead-to-client conversion rate

CRM task completion and pipeline accuracy

Qualifications

2 years of inside sales outreach or call center experience in a performance-driven role

Excellent written and verbal communication skills

Strong organizational and follow-through abilities

Comfort operating across multiple systems (CRM texting platforms VOIP)

Spanish/English bilingual strongly preferred

Experience in healthcare behavioral health or education preferred

Resilience and adaptability in a fast-paced environment

PHYSICAL REQUIREMENTS

Ability to exert up to 10 pounds of force and lift/move up to 15 pounds

Ability to sit for long periods of time (up to 3 hours at a time) during the scheduled workday

Additional Information

ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender gender identity sexual orientation marital status national origin disability age or covered veteran status.