Sr Specialist, Learning Technology

Here at Scout Motors were carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand its a legacy steeped in a culture of exploration caretaking and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasnt been around for a while electrifying it digitizing it and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play with vehicles that are equally at home at a camp site a job site or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements an all-electric powertrain as well as the Harvester range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors we empower our talented inclusive and entrepreneurial teams to innovate. What makes a Scout employee Someone who is a visionary and a leader who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If youre ready to drive change and make history apply now!

Overview

As our Learning Technology Sr. Specialist you are the strategic and operational owner of the learning technology ecosystem supporting the Commercial Organization. Youll administer the Business Units LMS endtoend and youll also own adjacent platforms that plug into or stand alongside the LMSspecifically our AI RolePlaying/Simulation tool Sales Enablement Platform (e.g. Cornerstone Mindtickle or a bespoke solution) our Knowledge Base and Content Management System.

You will partner across Sales Service Field Ops Marketing HR/People IT/SecOps and Compliance to deliver mobilefirst retail-ready learning that is reliable measurable and tied to business outcomes like timeto-ramp conversion rates first-time-fix shrink reduction and CSAT/NPS. Your superpower is translating operational needs into scalable system configurations clean data flows and insightful dashboards the business actually uses.

In a modern commercial organization LMS administration is necessary but not sufficient. Success comes from an integrated learning stack - practice with feedback (AI roleplay) performance support (KB) intheflow guidance (DAP) targeted enablement (SEP) and analytics that tie learning to results. This role is the connective tissue.

What youll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Top 6 Outcomes Youll Drive (First 12 Months)

• Platform Reliability & Scale: 99.9% LMS uptime; SSO success 99%; Tier1 ticket deflection 30% via self-service.
• Content Lifecycle Discipline: 100% adherence to content audit plan; publish/retire SLAs met; metadata/taxonomy standards implemented.
• Sales Readiness Acceleration: AI roleplay adoption 80% of sellers; measurable lift in certification timetoramp (target set with Sales Ops).
• Enablement Platform Utilization: Monthly Active Users (MAU) and content engagement benchmarks met for Sales Enablement Platform (SEP).
• Analytics to Action: Quarterly learner impact reports linking training to performance; 90% reporting accuracy & timeliness.
• Compliance Confidence: Ontime completion 95%; zero critical audit findings; recertification lapse rate 2%.

LMS Ownership (Business Unit) SAP Successfactors

• Configure and maintain LMS global and BU settings SSO user roles permissions and integrations (HRIS SEP content vendors).
• Upload test and manage SCORM/xAPI video microlearning blended programs; ensure crossdevice/browser compatibility.
• Build assignments learning paths certifications recert windows; automate notifications and reminders.
• Generate dashboards and enterprisegrade reports (compliance completions timetocert adoption); ensure accuracy and ontime delivery.
• Provide Tier1/2 support; monitor uptime and performance; manage incidents with clear SLAs and postmortems.

Ecosystem Platforms (Beyond LMS)

• AI RolePlaying/Simulation Tool: Administer scenarios scoring rubrics feedback loops; integrate results to LMS/LRS; partner with Sales Leaders to align on competency models and certify to sell standards.
• Sales Enablement Platform (SEP): Configure taxonomy segments and content governance; ensure CRM and LMS alignment; manage readiness pitches battlecards and field analytics.
• Knowledge Base (KB): Govern structure findability (search/tags) versioning and feedback loops; integrate KB snippets into learning for intheflow support.
• Content Management System (CMS): Manage content lifecycle localization workflows and publishing governance; ensure web accessibility and brand compliance.

Integrations Data and Architecture

• Partner with IT to maintain LMSHRIS sync SSO/IDP (Okta/Azure AD) and secure data flows; steward PII and rolebased access.
• Implement and maintain xAPI pipelines and an LRS (e.g. Watershed Learning Locker) to capture practice data (AI roleplays) KB searches and SEP engagement.
• Define and enforce taxonomy metadata and naming standards across systems to improve search recommendations and analytics.

Content Operations & Governance

• Own the content audit plan (cadence owners criteria retire/refresh); maintain a single source of truth across LMS/KB/CMS.
• Establish decentralized admin governance: admin certification approval workflows QA checklists and audit trails.
• Develop and maintain job aids FAQs and inapp guidance to drive selfservice and reduce support tickets.

Analytics & Business Impact

• Build learner impact reports integrating course data AI practice scores SEP usage and field KPIs (with Sales/Service Ops).
• Publish executive and managerlevel dashboards (Power BI/Tableau/Excel) focused on timeto-ramp activity-to-outcome and skill gap closure.
• A/B test delivery formats; run cohort analyses; recommend content and channel optimizations.

Compliance Security & Accessibility

• Ensure training records meet regulatory and organizational standards; conduct regular audits and partner with Compliance.
• Manage content and platform accessibility (e.g. WCAG 2.1 AA).
• Coordinate vendor risk and platform updates with IT/SecOps; maintain documentation and runbooks.

Projects Vendors & Roadmap

• Lead platform upgrades migrations and feature rollouts; maintain a rolling roadmap that balances stability with innovation.
• Manage vendor relationships and renewals; define business cases and pilots (e.g. AI features mobile offline).
• Build communities of practice with field leaders; host office hours and release briefings.

Location & Travel Expectations:

• This role will be based out of theScout Motors corporate headquarters in Charlotte NC.
• This role requires 4-5 days per week in the office with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the companyfrom time to time.
• Travel: Ability and willingness to travel to field locations ridealongs store visits national meetings 5% of the drivers license required.

What youll bring

We expect all Scout employees to have integrity curiosity resourcefulness and strive to exhibit a positive attitude as well as a growth mindset. Youll be comfortable with change and flexible in a fast-paced high-growth environment. Youll take a collaborative approach to achieve ambitious goals. Heres what else youll bring:

Required Qualifications

• 8 years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors Cornerstone Docebo Absorb Mindtickle etc.).
• Handson experience with mobilefirst learning and field adoption in retail/sales environments.
• Proficient with SCORM/xAPI content testing and compatibility troubleshooting.
• Experience with LMSHRIS integrations and multilanguage content delivery.
• Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
• Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
• Strong communication stakeholder management and project coordination skills.

Preferred Experience (Ecosystem & Tools)

• AI RolePlaying/Simulation: Administering scenario libraries analytics and feedback (e.g. Mindtickle/AI Coach Second Nature Rehearsal or similar).
• Sales Enablement Platform (SEP): Cornerstone Docebo Mindtickle or a custom/bespoke enablement system.
• Knowledge Base & CMS: SharePoint/Confluence/ServiceNow KB; headless CMS (e.g. Contentful) or enterprise CMS (e.g. Adobe Sitecore).
• Learning Record Store & xAPI: Watershed Learning Locker; experience designing xAPI statements and dashboards.
• Video & Microlearning: Kaltura Vimeo Enterprise Microsoft Stream; Vyond/Synthesia for rapid media.
• InApp Guidance / DAP: WalkMe Whatfix Pendo for workflowembedded guidance.
• Microlearning & Retail Readiness: Axonify EduMe EdApp Whatfix mobile pulses.
• Badging & Credentials: Credly Accredible (issuing/verifying microcredentials).
• Assessment & Proctoring: Questionmark Talview/Proctorio (as applicable).
• Translation/Localization: Smartling Lokalise Phrase or enterprise workflows for multimarket content.
• Analytics: Advanced Excel plus Power BI/Tableau for executive dashboards and cohort analyses.
• Search & Recommendations: Elastic/Coveo search tuning; metadata and synonyms for KB/LMS findability.
• AR/VR / Simulations (Nice to have): STRIVR PICO/Oculus; POS or device simulations for handson practice.

Competencies

• Ecosystem Thinking: Designs systems to work togetherconsistent taxonomy data contracts and user journeys.
• Operational Excellence: Clear SLAs runbooks and release checklists; bias for reliability and scalability.
• Insight to Action: Turns data into decisions; partners with Ops leaders to impact timetoramp and field performance.
• Change Enablement: Trains decentralized admins and drives adoption through selfservice and fieldfriendly design.
• Security & Compliance Mindset: Protects data meets audit standards and designs with accessibility in mind.

Impact Metrics (What Great Looks Like)

• Platform Health: Uptime % page load SSO success % MTTR ticket deflection %.
• Operational Rigor: Content audit adherence % release cadence reliability admin SLA compliance.
• Learning Outcomes: Timetocertification/ramp assignment ontime completion % recert lapse rate.
• Adoption & UX: MAU session depth search success % CSAT/NPS roleplay participation & pass rates.
• Business Impact (Commercial/Retail): Conversion rate uplift posttraining attach rate improvement firsttimefix rate shrink improvement customer NPS.
• Data Quality: Reporting accuracy/timeliness HRIS sync error rate localization coverage.

What youll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting with an iconic brand at its foundation. In addition Scout provides competitive compensation and benefits to support your physical mental and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides select highlights:

• Competitive insurance including:
  • Medical dental vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement jury duty voting time or military leave

Pay Transparency

This is a full-time exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidates skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range $110000.00 - $135000.00

Internal leveling code: IC8

Notice to applicants:

• To be considered for career opportunities at Scout Motors applicants must be 18 years of age or older.
• Residing in San Francisco:Pursuant to the San Francisco Fair Chance Ordinance Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing inLos Angeles:Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing inNew York City:This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer.Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status disability pregnancyor anyother characteristicsprotected by law.Scout Motors is committed to compliance with allapplicablefairemploymentpractice laws.If you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact