Senior Digital Transformation Engineer

This role is located in Somerville MA - We are a hybrid work environment and are in the office 3 days/per week.

Tulip the leader in AI-native frontline operations is helping companies around the world equip their workforce with composable connected apps leading to higher quality work improved efficiency and end-to-end traceability across operations. Tulips cloud-native no-code platform powered by embedded AI is driving the digital transformation of industrial environments through composable human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT Tulip is headquartered in Somerville MA with offices in Germany Hungary Singapore and Israel. Tulip has been recognized as a World Economic Forum Global Innovator a 2024 Deloitte Technology Fast award winner one of Energages Top Workplaces USA and one of Built In Bostons Best Places to Work and Best Midsize Places to Work.

About You

Youve seen the challenges of day-to-day manufacturing operations firsthand the inefficiencies the untapped potential and everything in between. You believe technology should make peoples jobs better not harder and youre energized by the challenge of making that happen. Youre humble curious and just as comfortable presenting to a C-suite executive as you are walking a production line. You thrive in fast-moving environments take ownership of what you build and genuinely care about the customers you work with.

What Skills Do I Need

• 5-7 years of experience in manufacturing operations technology or a related field with demonstrated customer-facing project leadership
• Experienced in Operations Technology including MES ERP or similar systems; architecting and implementation experience is a strong plus
• Experienced in system and device integration in the manufacturing industry
• Proven track record leading Lean Manufacturing or continuous improvement initiatives; ability to walk a shop floor and identify opportunities
• Strong project management organization and communication skills written and verbal with experience managing enterprise-level engagements
• 25% travel expected within North America
• BS in Engineering or similar field

Key Responsibilities

• Partner with customers to deeply understand their operational challenges goals and success criteria then lead solution architecture for their specific processes
• Work side-by-side with customers and partners to develop configure and implement Tulip solutions
• Manage and execute enterprise-level customer projects from kickoff through delivery ensuring on-time high-quality outcomes
• Build and maintain trusted relationships across customer organizations from the shop floor to the C-suite
• Provide ongoing technical support to customers diagnosing issues and driving resolution with urgency and care
• Leverage knowledge of OT/IT systems (MES ERP device integration) to guide customers through complex implementation decisions
• Identify opportunities to expand Tulips footprint within existing customer environments through thoughtful solution design
• Serve as a consistent voice of the customer internally surfacing insights patterns and feedback to Product and Engineering teams
• Contribute to the development and improvement of internal processes playbooks and delivery frameworks
• Partner cross-functionally with Account Executives Customer Success and PreSales Engineering to ensure seamless customer experiences

Key Collaborators

• Account Executives
• Customer Success Managers
• PreSales Engineering
• Product Management & Engineering
• Professional Services Team

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you dont match every requirement applying gives you the opportunity to be considered.

Were building a strong diverse team that values hard work families and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health Dental Vision Short-term Disability Long-term Disability Life Insurance AD&D Insurance Flexible Spending Account (FSA) Commuter Benefits Parental Leave and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip we celebrate all. Qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status. Help us build an inclusive community that will transform frontline operations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws ensuring all personal candidate information is handled securely and ethically.