IT Operations Engineer

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The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination The Helper Bees was founded to empower older adult citizens and their families in their search for quality affordable in-home care providers. We do this by providing older adults the ability to easily review choose and access affordable quality in-home helpers.

The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults.

At THB we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast positive impact.
• Bee the teammate you want to work with - We work as a team help each other and encourage each other
• Ask questions answer questions - You cant iterate through solutions if you dont ask the right questions which is why there is an expectation that questions should be asked. When you know the answer being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - Its so easy for a team that is heads down to forget about all the great things theyve accomplished. Thats why we make it a priority to remind ourselves to create space to celebrate wins big or small.

Job Summary:

The IT Operations Engineer sits at the center of everything. You will be the person who administers the SaaS platforms identity systems and tooling that keep our distributed team productive and secure. This is a role with real ownership where you will shape how we do things not just keep them running.

This is not a help desk role. When someone asks for a tool you dont just provision it. You ask why evaluate whether its the right solution and if it isnt you find what is. When a vendor comes up for renewal you dont rubber-stamp it. You assess whether its still earning its seat. Youll also build automation and use AI tools daily to eliminate repetitive work both in IT and across the company.

Youll report directly to the VP of Technology and work alongside a senior team member. The expectation is that within 90 days youre operating independently: identifying problems evaluating options making the call implementing and documenting what you did. We invest heavily in your ramp but the bar is that you think like an owner not a ticket-taker.

Who Thrives Here

You are the person who notices the cable running across the floor before someone trips on it and you fix it without being asked. You bring leadership a recommendation not a question. When something breaks you own it until it is resolved. You are energized by working close to the CTO and CEO not intimidated by it. And AI is not a novelty to you; it is how you work.

What to Expect

• Direct access to and partnership with the CTO and CEO from day one.
• Real ownership. The scope of this role grows with what you take on
• Short focused work cycles with clear goals. You will always know what you are working on and why.
• A company that takes AI seriously and gives you dedicated time to use it.
• Austin TX fully on-site

Supervisory Responsibilities:

• None

Duties/Responsibilities:

SaaS Administration & Identity (Primary)

• Own the companys SaaS stack: administer Google Workspace Slack GitHub and every other tool the team relies on daily
• Manage identity access controls SSO and permissions. Provision on day one revoke within 24 hours of separation
• When a gap appears (a new vendor to trial a platform to stand up) you dig in evaluate options make the call implement and document
• Procure configure deploy and decommission macOS and Windows devices via MDM (Kandji JAMF or similar). Maintain 98% endpoint compliance

Automation & AI

• Write and maintain scripts runbooks and automation to eliminate repetitive work: onboarding provisioning access reviews reporting
• Keep the office running networking VPN AV and whatever else needs attention
• Use AI tools daily to improve IT operations automate workflows and support cross-functional projects
• Participate in dedicated AI deep-work time. You might help sales build an outreach workflow or help ops automate a reconciliation process

Security & Compliance (20%)

• Maintain SOC 2 and HIPAA audit readiness: documentation evidence collection vulnerability tracking
• Monitor and respond to security alerts: 1 business hour for high-severity 24 hours for standard
• Complete quarterly access reviews with 100% coverage and documented remediation

Required Skills/Abilities:

• 4 years in IT operations systems administration or a similar hands-on technical role (or less if youre exceptional and can demonstrate it)
• You think in workflows not tickets. When someone asks for X you ask why before you build it
• Comfortable managing MacOS and Windows endpoints via MDM (Intune Kandji Jamf or similar)
• Working knowledge of compliance frameworks (HIPAA SOC 2) or a demonstrated ability to learn them fast
• Familiar with networking VPN and general office infrastructure
• You use AI tools in your actual workflow not occasionally but as a default
• Clear communicator with executives and non-technical people alike
• You script when it saves timebash Python PowerShell or whatever gets the job done
• You follow through. When you say Ill handle it it gets handledcorrectly documented and compliant
• Must be 18 years of age or older

Physical Requirements:

• Ability to commute to and from The Helper Bees office and other various locations for shipments and device procurement as needed.
• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• Must be able to lift 15 pounds at times.
• This position is a hybrid role and will require the candidate to be in The Helper Bees physical office multiple times each week and during special events as needed. During remote work days this position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our teams success.

The Helper Bees is committed to building a workplace where diversity equity and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race religion color national origin gender sexual orientation age marital status veteran status disability status or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation please let your recruiter know.

As part of our standard hiring process selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal state and local laws regarding these screenings and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.