Manager, NA Sales Development

Amex GBT is building a phone-first outbound culture in our mid-market segment rooted in real conversations critical thinking and a fundamentally different approach to how sales development teams create pipeline. Were seeking a coaching-first leader who believes the best way to build a high-performing team is to be in the work alongside themcoaching in real time modeling excellence and creating an environment where every prospect conversation is a strategic opportunity to learn connect and advance.

This role is the face of Amex GBTs mid-market sales development organization. You will set the tone drive the culture and be the standard your team measures themselves against. Youll lead from the trenches not from behind a desk with your calendar protected for coaching strategy and the work that directly drives pipeline and performance.

WHAT YOULL DO

• Coach in Real Time: Listen to calls sit with reps during prospecting blocks run live coaching sessions and demonstrate what great outbound conversations sound likedeveloping your team in the moment every day
• Lead from the Front: Pick up the phone alongside your team to model techniques spark momentum and show reps what excellence looks like through your own work
• Build a Phone-First Culture: Champion a culture where the phone is the primary weapon helping your team understand that outbound is about understanding prospects and building genuine pipeline through real engagement
• Shape Outbound Strategy: Bring front-line intelligence and creative approaches to Amex GBTs evolving outbound playbook identifying gaps and collaborating with the Transformation & Strategy pod to improve messaging sequencing and account engagement
• Own Team DNA & Culture: Know every person on your teamwhat drives them where theyre growing and whats holding them backcreating an environment where top performers thrive and the standard is both high and supported
• Make Data-Informed Decisions: Use analytics to inspect what you expect and ask better coaching questions leveraging dashboards as a tool to inform your time with people not replace it
• Drive Cross-Functional Impact: Represent your team across the organization with credibility collaborate effectively with AE Leaders and ensure sales development efforts translate into real business outcomes
• Attract & Retain Top Talent: Identify high-potential sales development talent accelerate their development and create a team environment where A-players seek out opportunities to work for you
• Measure What Matters: Understand not just whats happening with your teams performance but whythe trends initiatives and coaching themes driving every result
• Champion Pipeline Quality: Build a competitive advantage through meaningful conversations and strong pipeline generation that outpaces teams relying primarily on automation

WHAT WERE LOOKING FOR

• Proven Coaching-First Leadership: Track record of developing every person on your team with a genuine belief that your primary job is people development reflected in measurable improvements in rep performance and ramp times
• Deep Phone-First Conviction: Authentic belief that real pipeline is built through conversations not just sequences and automation with demonstrated success leading outbound teams through this model
• Strategic Outbound Creativity: Strong instincts for messaging positioning and account engagement that go beyond standard playbooks bringing fresh ideas grounded in front-line intelligence
• Natural Curiosity: Genuine interest in understanding the business market dynamics and your prospectsyou ask why before prescribing how
• Lead by Example: Comfortable and confident picking up the phone yourself; you never ask your team to do something you wouldnt do
• Data Literacy with Purpose: Capable of building your own reports and reading dashboards but you use data to drive coaching and decisionsnot to avoid being present with your team
• High Emotional Intelligence: You read your team well know when to push and when to support and adapt your leadership style to each persons needs
• Talent Magnet: Proven ability to recruit and retain successful talent; people want to work for you and stay because you invest in their growth
• Cross-Functional Credibility: Strong collaborator who represents the sales development organization with professionalism and earns trust through consistent results
• Culture Builder: Maniacally focused on building something specialcreating an environment where your team feels challenged supported and genuinely invested in their work

COMPENSATION & GROWTH