Commercial Process Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillar Customer Solutions Core Region Division is seeking a US-based Commercial Process Manager for this exciting opportunity!

Role Summary:

The Commercial Process Manager is responsible for designing implementing and scaling bestpractice commercial processes that enable efficient compliant and repeatable customerbacked solutions across CI Core. This role focuses on process velocity quality and throughput of secured wins by establishing standardized commercial frameworks proposal models and contract-aligned playbooks that support longterm solutions growth moving opportunities from intake through a structured compliant and scalable commercial proposal framework.

This position is not part of the core contracting organization. Contract execution legal negotiation and final contracting authority remain within the centralized contracting team. Instead this role acts as an enterprise process architect and enabler ensuring that commercial best practices standards and governance are embedded upstream and consistently applied across customer segments and solution types.

What Youll Do (Job Duties)

• Develop and scale commercial best practices for customerback solutions focused on speed quality and repeatability from opportunity qualification through commercial close.

• Design standardized commercial frameworks for proposals pricing structures contract-aligned terms and customer agreement principles that enable efficient solution wins.

• Establish and maintain a suite of scalable proposal and commercial templates aligned with enterprise standards compliance requirements and approved terms and conditions.

• Partner closely with Sales Solutions Finance Legal and Contracting teams to ensure clear handoffs role clarity and governance while avoiding duplication with the core contracting function.

• Enable consistent commercial execution across all CI Core customer stratifications ensuring scalability from pilot solutions to broader portfolio deployment.

• Define and implement commercial process governance including stage gates decision rights and escalation paths to support disciplined deal execution.

• Drive continuous improvement by leveraging enterprise best practices lessons learned and performance insights to optimize commercial processes over time.

• Support solution business management structures that ensure clarity of ownership accountability and lifecycle management for ongoing customer agreements.

• Support commercial and contractual discussions from a structure process and framework perspective while deferring legal negotiation authority to the contracting team

What You Have (Core Skills)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

• Business Development: Knowledge of business development tools techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

• Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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