Sr Engineering Technical Program Manager Internal Platform Infrastructure

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. If making an impact inspires you join us. Imagine what well build together.

About the Technical Program Management Team

Technical Program Management is a collaborative engaging team with a high motor and strong domain and technical expertise. We partner with engineering and teams across the business to drive discovery prioritization implementation improvement and ongoing management of high-impact technical solutions and programs. Its our mission to help all of Thumbtack scale and get more done through technology and cross-functional alignment.

About the Role

This role owns the Internal Platform Infrastructure program driving the platform and integration layer that powers Thumbtacks operational teams while coordinating across IT infrastructure on identity security and enterprise tooling initiatives. Youll partner closely with Engineering Security IT Procurement Data HR and business stakeholders across Commercial Operations Sales Service and Trust & Safety. This is not just a status-tracking TPM role its a highly technical strategic AI-forward delivery leader behind the technology that propels the companys internal tooling. The right person can participate credibly in architecture and solution design conversations drive vendor and cross-functional decisions to closure navigate input and visibility expectations from junior to senior audiences and keep multiple concurrent workstreams moving. On any given week you might be unblocking an authentication migration leading an enterprise AI tooling pilot coordinating downstream system impacts from an org change or driving a decision on a data and integration platform.

What youll do

• Drive end-to-end program management across our Business Applications and IT Infrastructure portfolios from discovery and prioritization through implementation and operationalization.
• Lead architecture-heavy platform and integration programs across a complex highly integrated tooling stack spanning CRM identity telephony automation and data systems; drive RFCs design reviews and cross-functional tradeoff discussions.
• Own vendor and third-party technical relationships including evaluations pilot design contract and renewal coordination technical escalations and build-vs-buy recommendations.
• Program manage identity access and security initiatives spanning SSO SCIM RBAC service accounts device trust zero trust and compliance tooling rollouts.
• Drive enterprise AI platform evaluation and deployment including LLM-based agents tool and skill frameworks MCP and connector patterns governance models security controls observability and adoption tracking.
• Coordinate data and workflow infrastructure initiatives across ETL/reverse ETL system migrations source-of-truth modeling and business-critical integrations.
• Lead business rhythms and planning cycles for the Internal Tools Infrastructure team overseeing OKR attainment and roadmap execution to ensure high-impact results.

In order to be successful you must bring

• 5 years in Technical Program Management within infrastructure platform enterprise systems or IT organizations working across Engineering Security IT Procurement Data HR and business stakeholders.
• Strong technical fluency with authentication/identity patterns (SSO SCIM RBAC service accounts) infrastructure concepts (AWS IAM Terraform) and infrastructure-as-code workflows.
• Experience with complex integrated tooling stacks spanning CRM telephony automation identity and data systems with literacy across APIs ETL/reverse ETL data pipelines and source-of-truth modeling.
• Proven vendor management covering RFP/RFI processes evaluations pilots renewals and escalation management.
• Practical fluency in modern enterprise AI concepts including LLMs AI agents tools skills MCP or similar connector patterns guardrails and governance; demonstrated habit of leveraging AI tooling to accelerate your own program management work meaningfully.
• Experience working alongside platform engineering SRE or infrastructure teams on API platforms microservices observability or security infrastructure programs.
• Excellent written and verbal communication with a track record of driving alignment and decisions in ambiguous environments.

Expected salary ranges

• For candidates living in Ontario and British Columbia the expected salary range for the role is currently $145400 - $188100.

Actual offered salaries will vary and will be based on various factors such as calibrated job level qualifications skills competencies and proficiency for the role.

Note: Thumbtack uses AI tools to support our resume screening process. However our Recruiting teams expertise and judgment guide hiring decisions.

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Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. We also will consider for employment qualified applicants with arrest and conviction records consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .

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