Operations Manager (VCF)

Our Story & Purpose:

Vancity Community Foundation was founded on the belief that if we work together we will have the resources we need to build a thriving community.

Everything we do is an investment in community. We believe that if all our assets are invested in building communities where cooperative principles and practices are flourishing and social justice and environmental sustainability are centered the world will be a better place and community well-being will be enhanced.

Our vision shared with Vancity is a transformed economy that protects the earth and guarantees equity for all.

• We implement cooperative principles and practices.
• We believe in social justice and financial inclusion.
• We actively work towards Truth Reconciliation and being an anti-racist organization.
• We are committed to environmental sustainability and climate justice.
• We are a Living Wage Employer.
• We value collaboration innovation integrity equity and community.

Your Role in Supporting Our Members:

As anOperationsManageryoullmanage building operations at 312 Main and play a key role in driving sales - building and improving the systems processes and internal and external partner relationships that support leasing marketing and long-term sustainability.

Youllalso bring a thoughtful strategic lens to how weoperate-helping refine policies practices andprocessesso they are clear effective and aligned with our goals. As part of this workyoullregularly lookat howwereperforming andidentifyopportunities tomore deeply embed REDIand decolonization principles into the way we make decisions and run our organization.

This is aâFull-Time Permanentârole based at ourâ312 Main Street Office.

How Youll Makean Impact:

Business Development

• Designing and executing business development strategies for the basement ground and second-floor spaces to drive revenue and community impact

• Leading sales tours and partnership outreach to prospective members tenants and community organizations

• Developing and delivering marketing and communications strategies including social media newsletters and impact reporting

• Strengthening brand presence and member engagement through compelling storytelling and community activation

• Fostering strong member relationships to support retention satisfaction anda consistentexperience

• Maintainingaccurateadministrative and CRM records to support reporting planning and operational efficiency

• Contributing to organizational strategic planning with insights that support sustainable growth and mission alignment

• Acting as an ambassador for 312 Main within the Downtown Eastside and broader stakeholder community

Operations & Financial Management

• Leading building and program operations including digital systems workflows and software platforms that support efficiency and member experience

• Collecting analyzing and reporting operational data to inform evidence-based decision-making and continuous improvement

• Managinglicenceagreements leases bookings and invoicing in coordination with finance and property management partners

• Overseeingcontracts andaccounts payable and receivable processes to ensure financial accuracy and compliance

• Recommending and implementing process improvements based on data feedback and organizational priorities

• Developing andmaintainingmember policies procedures and the Disaster Plan to support safety inclusion and continuity

• Managing website and member portal updates to ensureaccurate accessible information

• Supervising and mentoring theOperationsCoordinator

WhatYoullBring tothe Team:

• 5 years experience in operations within nonprofit social enterprise or multi-use community spaces

• Demonstrated success in business development revenue generation and partnership growth

• Strong marketing communications and stakeholder engagement skills including tours and value-based storytelling

• Ability to balance commercial performance with social mission and community impact

• Experience managing building or program operations contracts leases and service agreements

• Working knowledge of budgeting invoicing A/P and A/R and financial coordination

• Systems thinker with experience improving digital tools workflows and operational processes using data insights

• Experience developing policies safety/continuity plans and overseeing IT/vendor coordination

• Proven ability to supervise and mentor staff whilemaintainingstrong organizational discipline

• Strong written and verbal communication skills with the ability to collaborate cross-functionally

• Ability to lift and transport materials or equipment up to 30lbsin support of day-to-day operations

YoullThrive Here If You Are:

• Relationship-driven- Youbuildtrust with diverse members tenants partners and community stakeholders while fostering a welcoming and inclusive environment.

• Strategic Youareable tosee the bigger picture and align day-to-day decisions with long-term sustainability revenue growth and community impact.

• Adaptable Youare able tonavigateshifting priorities ambiguity and competing demands with sound judgment resilience and composure.

• Collaborative You workeffectively across finance property management leadership and community partners to deliver shared outcomes.

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skillsdontperfectly align with those listed.ââ

WhatYoullEarn:

This role offersasalaryrangeofâ$91000 to $102000 per annum. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:

A career atVancityis more than just ajobyourejoining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer:Werethe largestprivate-sectorLiving Wage Employer in Canada and consistently ranked among Canadas Top Employers.

• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

• Generous Vacation: New employees start with 3-4 weeks of vacation per year withadditionaldays earned over time.

• Extra Stat Holidays: In addition to BCs 11statutory holidays we offer2extra days plus care days for personal or family illness.

• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.

• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

VancityTalent Programs:

Vancitysupports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

This role is an open vacancy and our hiring process is grounded in fairness transparency and inclusion. We are committed to an inclusive barrier-freeand accessible recruitment experience for all candidates. If yourequireany accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you canparticipatefully in the process.

Required Experience:

Manager