HRIS Operations Specialist

About this role:

Gartners core asset is its people develop insights share advice and create experiences that help our clients be more HR Systems team within Gartner derives actionable insights from workforce data to recommend and implement better ways of attracting developing and retaining Gartner associates to drive growth higher sales more productivity and better client experiences. We drive impact on Gartners Mission Critical Priorities by leveraging state of the art technology analytics and processes.

The HR Systems Operations Specialist provides specialized support in functional areas of expertise including Workday to process and troubleshoot end-user inquiries. This role sits within the HR Systems organization and requires a candidate with strong employee orientation understanding of Human Resources business processes and expert technical knowledge of HR Technology platforms. A successful candidate must provide line of sight into HRIS Operations teamwork manage recurring and ad hoc operational inquiries and deliver on various technical and functional projects.

What you will do:

• Serve as first point of contact for associate manager and HR end-user questions related to Workday business processes covering Recruiting Onboarding HCM Compensation Performance Time & Absence and Benefits modules as well as security in Workday and integrated systems
  • Individually respond to high volume of standard inquiries with limited escalation such as security/access system navigation transaction status policy program and process questions
  • Ensure inquiries are addressed timely to high level of satisfaction within stated SLAs
  • Run regular audits to ensure data quality and adherence to policies
  • Enhance mature and maintain procedural documents building on existing core operational process guides
  • Provide ongoing testing support and peer review of enhancements and configuration Jiras for aligned Product Delivery team supporting the Product Development Project Management and HR Technology counterparts
• Support completion and success of complex specialized processes/transactions such as:
  • Annual Compensation Planning activities
  • Annual Performance Management activities
  • Biannual Workday Release testing
• Troubleshoot and test issues with design build and new functionality including:

• Business Process changes Condition rules custom notifications help text etc.
• Security groups and assignments
• Custom Reports and report schedules

What you will need:

• Bachelors Degree in Computer Science Information Systems or related field preferred.
• Minimum 2 years of experience in HR systems operations preferably Workday HCM including experience with business processes data structure domain and BP security reporting & calculated fields and data auditing.
• Knowledge of HR business processes.
• Strong Microsoft Excel skills.
• Strong service orientation with a high sense of ownership and accountability.
• Proven ability to work independently and as part of a distributed team taking direction from multiple team members.
• Strong analytical troubleshooting and problem-solving abilities.
• Strong work ethic and motivated to achieve goals and exceed expectations.
• Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.
• A systems thinker with a process orientation and significant attention to detail.
• Superior interpersonal written and oral communication skills.
• High level of executive presence.
• Ability to work successfully with a global team.
• Hands on experience using ServiceNow and Jira (Preferred).
• Change management experience preferred.

Who you are:

• Ability to multi-task
• Ability to work at a fast pace with shifting priorities.
• Strong research and troubleshooting skills.
• Self-starter with superior drive and initiative.
• Ability to adapt to change.
• Continually looks to share and improve working practice in the team.
• Positive client-focused mindset.
• Excellent level of detail.

Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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