Front Desk Associate for Fairfield Inn & Suites in Wytheville, VA

The first and last impression of our Fairfield Inn & Suites by Marriott located inWytheville VA is made at the front desk. Were looking for a friendly customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors answering phone calls and directing inquiries to the appropriate departments. Additionally the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Responsibilities

• Greet and welcome guests upon arrival provide prompt and professional service in a hospitable & elite manner
• Answer incoming calls and direct to the appropriate party or department take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8 hours each day
• Handle check in check out and other transaction inquiries

Requirements

• High school diploma or equivalent
• 1-2 years customer service experience
• Elite communication skills both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail
• Previous experience working in a hotel or related industry (preferred)
• Proficiency with computers and software programs including Microsoft Office and property management systems (preferred)

Benefits

• Competitive pay of $13.00 - $15.00 per hour paid bi-weekly
• Flexible full-time or part-time positions available
• Opportunity to work at an elite Fairfield Inn & Suites by Marriott property
• Supportive and friendly work environment

About the Company

VP Management is dedicated to providing elite hospitality services through our properties including the Fairfield Inn & Suites by Marriott inWytheville VA. We take pride in our commitment to quality professionalism and delivering an outstanding guest experience. Join our team and be part of a company that values its employees and fosters growth opportunities.